RentWay mistreated deceptive company the business that doesn't give a dam false promises Springhill Louisiana
Went in to buy a new computor and was told they only had used ones(there were 5 new ones,still in boxes,with one on display sitting there)available.Was told I could take one of those and in a couple weeks have it replaced with the new one I wanted.This system was loaded in my truck and said here it is.
Take it home and set it up.????I thought that was their job to deliver and set up.And I barely knew how to turn one of these things on,and told them that.They said just follow the directions.When I went back to check on the status of the new computor I was promised they acted like they didn't know what I was talking about and informed me the payments would go up.
Not agreeded on to begin with.I kept the used one.After a while they did start going up on my payments.Not very much but I thought the payments were to stay the same untill it was paid for.Well the main point is,I started having troubles.It took me 2 months of begging,complaining and then threats for them to have it repaired,and yes I had bought the insurance in my contract from day one.
I had to take it to them.They had it about 3 weeks and nothing had been fixed.It was covered in enough dust to plant a flower in so I know it just sat in a corner.After a few more days of complaining and calling the field supervisor I took it back and this time it came back all wrapped in celephane and worked.More problems now and I took it to them and the just ran a restoration and its totally fried.Its only a few weeks from being paid for and I know they are putting me off,again.HELP!!
Gail
Sarepta, Louisiana
2 Updates & Rebuttals
MichaeL
Baton Rouge,Louisiana,
I Would Like To Help You
#3UPDATE Employee
Tue, December 03, 2002
Hi Gail, my name is Mike; I work for an Authorized Service Provider in Baton Rouge, LA. We also have service techs near Springhill, near you.
Am I correct in assuming this is a Gateway machine? I was just thinking that because of the other response. If so, hopefully I can help you get this problem resolved. I would like to try to help you in any way I can. Working for a Gateway ASP, I can get things done much quicker. My email address is mrpieces@cox.net if you would like to follow up with me.
I look foward to hearing from you,
BILL
FORT SCOTT,Kansas,
TECH SUPPORT NUMBER
#3Consumer Suggestion
Thu, November 07, 2002
I do know of a way to help you. If this store will not help you call the phone number that the store calls to get help with Gateway problems. They have a number that is different than that of tech support for a computer bought straight from Gateway.
Try calling 877-370-5431. Most of the time calling this number you get the problem fixed over the phone if not they give you an Event # of Service # and then you call your Rentway store. I hope this helps you.
Thank You