Complaint Review: Renuvaderm

On August 30,2016, I ordered Eye jell $5.95  and  face cream $4.95 using my DEBIT card (BIG MISTAKE TO USE DEBIT}, which came in the mail pretty quick.  They arrived  together in a box, 2 bottles no packing or information, so foolishly I assumed that was it I had got the product and nothing to followup on or other charges.

Yesterday, September 10, 2016, on-line banking, there was a withdrawal by Allimage for $89.47. and another for $94.37 by Renueskin!  I immediately called the bank to try to stop this transaction, but, because I had used the debit card could not.

I had notice on the banking statement, these two debits had phone numbers.  So, I called Allimage and talked to someone named "Bless" ,she even spelled her name for me, Who tried to convence me that the webbsite said there was going to be this charge if they didn't hear from me.  I told her it had not, and I didn't want the products and I would return them.  Bless  said "no we don't want the product back you need to give it a chance ."  I said no I don't like it and do not want it.  Bless then asys they will lower the price 65%. I say no I don 't want this product, (eye jell).  After several attempsBless finally said they would cancel,  and gave me  a comformation number for the canelluation.

Next I called the other number for the Renueskin, and I forgot to mention that I was on hold wanting for the next comsumer service repersenative to answer.  A man answers, I told him I wanted to cancel this because they had charge my account, again asking for a account number, which I had none because recieved no paperwork for this order, so he took name, address, and zip, responding with "Ms...  you just canceled this, we will send email, check you email...so don't think I'll be getting the $108.04 back, but, really would like to and need to, so if there is anyway that this report can help, Please help.

I will be cancelling my debit card tomorrow just in case, after reading what others have said about this company, I don't trust that they won't help themselves to my bank account again.  Thanks for any help and good luck to all you others that have fallen into thier trap.