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  • Report:  #1228024

Complaint Review: Renuvaderm

Renuvaderm Don't Fall For Their Facebook Scam Santa Anna California

  • Reported By:
    Jennifer — hattiesburg Mississippi USA
  • Submitted:
    Sun, May 10, 2015
  • Updated:
    Sun, May 10, 2015

One day on Facebook, I saw an add for a free sample.  Unlike other such samples, nothing was noted about subscribing long-term to a product.  Rather, it stated you would pay for your sample, and noted that most ultimately purchased the product.  I received the cream in the mail.  It was very greasy.  I tried using it, but it was so greasy that even a small amount resulted in a very unattractive greasy appearance.  Within the package, nothing noted that I had subscribed or indicating that I had 15 days before I would be billed 94.99 for this very small cream.  Given that I did not know that I was being charged 94.99, I didn't return the cream and left it on the shelf.  I then had bronchitis and didn't check my card that week.  When I felt better, I logged on to the credit card to check my statement and found I now had two charges for 94.99 each.  I contacted them.  they didn't deny that nothing was noted about it being a subscription.  Moreover, they would not take back the original and tried to instead sell me more cream.  I am sending back my second cream, as they will not take back the first one.  I am very upset and have contacted my credit card to investigate this as fraud; and I will also be contacting the Better Business Bureau, etc.  these is deceptive and unfair trade practices, especially given that they did include something in the package they shipped a note about other products they were wanting to sell. 

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