RenuvaDerm RenuvaDerm Eye; RenuvaDerm Wrinkle Reduction Serum Enrolled me in Auto-ship w/o my consent claiming it was included in Terms & Conditions Henderson Nevada
I ordered 2 facial creams offered as a trial over the internet & was charged just for S&H of $4.95 & $5.95 which I paid. Within a month I received anoither package of the same creams which I did not order.
When my credit card statment arrived, I was charged not only for the package which I did not order, but I was charged TWICE. The charges were for the full price of the jars/tubes sent to me: $94.57 & $89.47. Thus, I was charged a total of $368.08 for 4 products which I did not order.
The customer support person with whom I spoke at RenuvaDerm stated that by ordering the trial versions I was enrolled in an auto-ship program to purchase these products monthly.
When I complained that I did not agree to such an arrangement, I was told that this procedure was part of the Terms & Agreement which I should have read. The advertisement which I was responding did not have any mention of Terms & Conditions.