Complaint Review: RenuvaDerm

I ordered a free trial of RenuvaDerm. After using it for 14 days, I decided to not send it back and waited to receive a second shipment which was supposed to be one month from the first shipment. It came 6 weeks later. Today, I received a 3rd shipment only 2 weeks after the second one. When I called the company to cancel and inquire about sending the current shipment back, they tried to sell me more product at 75% off the price. I told them I did not want any product and said I no longer want anything on automatic shipment. They said they would put my account on hold. I stated I wanted it cancelled completely. They told me I would never again be allowed to order product from them if I insisted on locking my account. I told them I had no intention of ever ordering their product again. Then I explained about the times of the shipments. They gave me false dates of when the product was shipped insisting it was delivered to my mailbox on May 13th and June 13th. It was not. I received the second shipment in early June and the 3rd one today - June 16th. Essentially the customer service rep told me I was lying. I gave them a choice - I would refuse shipment and they would get their product back in return for a credit on my account or I would issue a stop payment with my credit card company and keep the product. The rep tried to sell me something else. When I told her to answer with only a yes or a no as to whether or not I would receive a credit, she started in on some spiel. I asked the same thing again demanding only a yes or no and she started with the same spiel again. I then asked for a superviosr and she refused to connect me with one. In all honesty, this isn't a bad product - just not worth the money. I might have considered buying more of it, but there is no way I will ever deal with this company. And, the representatives have such heavy accents that I had a hard time understanding them.