Complaint Review: Replacement Lens Express

I have repeatedly tried to contact Eddie for a week by phone, email and online return form, requesting return shipping instructions for subject order. I have had no response. I have also researched this company and am aware of many negative reviews and complaints. Need-less-to-say, if I had been aware of those reviews and complaints, I might not have done business with this company. I advised how they could remedy this situation: Email the return shipping instructions and confirm in that email that you will promptly credit my AMEX account, through PayPal, the order refund. I will also require an email confirming the receipt of the frames by you. If I did not receive your email containing the above requested information by tomorrow, Tuesday, March 24, 2015 by 5:00 PM (Arizona time) - 8:00 PM (your time), I will have no recourse but to file formal complaints with PayPal, American Express Company and the Better Business Bureau, which I have done . Further, I will also be forced to post my complaints on every applicable website including trustpilot.ro,  instantcheckmate.com,  ripoffeport.com, yelp.com,  bbb.org,  resellerratings.com,  www.trustlink.org, .companies-reviews.com, eyeglassesconsumerreports.com,  consumeraffairs.com, and plus.google.com/1086681732895598292703/about. Hopefully, I will receive your email tomorrow by 5:00 PM, which I did not. Regrettably, xxxxxxxxxxxx