Replacement Remotes - replacementremotes.com fail to supply orders online but Debit your account North CarolinaRural Hall North Carolina
I ordered a Remote Control from Replacement Remotes on the 18th of February 2009. Order number 70075.
I did not receive the remote so contacted Replacement Remotes in April.
The Order status then changed to Shipped. I still have not received anything, have consulted with my Post Office as well as contacted replacement remotes who are now totally unavailable.
I have email and requested a shipping Number or proof of shipping of something that will allow me to track my order.
Replacement Remotes does not respond to anything I send them.
The email address on there website of dan@replacementremotes.com does not work.
They debited my account in March already and I have not recourse.
I see I am not the only one having this problem with this company.
So be Warned!
Ian p
Johannesburg
South Africa
4 Updates & Rebuttals
Remoteman
Rural Hall,North Carolina,
U.S.A.
Satisfaction guaranteed
#5REBUTTAL Owner of company
Thu, December 09, 2010
Replacementremotes have been in business since 1999 and we are always availabe during working hours at the number listed. We always respond to all emails to customerservice@replacementremotes.com.. the complaint was for a remote that was shipped to South Africa... once it leaves the US we have no control. All remotes are guaranteed... we always go out of our way to satisfy our customers as we are a small family owned business, if they would have called us we would make sure they are satisfied in some way... but it is hard for us to refund and lose on the remote and shipping when we have done all the customer has requested. We have had in the past customers out of the country claim that they did not get a remote as to get their money refunded. We have no recourse but to refuse a full refund. Our site states our policy for out of country orders....
Remoteman
Rural Hall,North Carolina,
U.S.A.
Satisfaction guaranteed
#5REBUTTAL Owner of company
Wed, December 08, 2010
Replacementremotes have been in business since 1999 and we are always availabe during working hours at the number listed. We always respond to all emails to customerservice@replacementremotes.com.. the complaint was for a remote that was shipped to South Africa... once it leaves the US we have no control. All remotes are guaranteed... we always go out of our way to satisfy our customers as we are a small family owned business, if they would have called us we would make sure they are satisfied in some way... but it is hard for us to refund and lose on the remote and shipping when we have done all the customer has requested. We have had in the past customers out of the country claim that they did not get a remote as to get their money refunded. We have no recourse but to refuse a full refund. Our site states our policy for out of country orders....
RRSTAFF
RURAL HALL,North Carolina,
United States of America
UNDELIVERABLE ADDRESS
#5REBUTTAL Owner of company
Tue, August 03, 2010
The remote this person ordered was a backordered remote and took almost 20 days to receive from our suppliers. Once we received the backordered remote and attempted to ship it to SOUTH AFRICA we determined that his address was not one that we were able to ship to. Since the transaction was over 15 days old we could not void it and did not have but the last four of his card number to refund the amount to. Once he called us to clear up the matter, and provided us a complete credit card number, we refunded him in full and resolved the matter. As far as his comment on others having similar problems with our site, this is the only negative comment I have ever been able to find about my company, www.replacementremotes.com.
Ian pohl
Johannesburg,Africa,
South Africa
Replacement Remotes
#5Author of original report
Tue, June 02, 2009
Replacement remotes have contacted me and stated that they were moving for a 3 week period and that the Email and Internet System is still new.
They have given me a full refund on my original purchase.
And have followed up with proof of the refund.