Complaint Review: REPLICA ONE

A COMPANY CALLED REPLICA ONE SELLS REPLICA ROLEX AND OTHER VARIOUS HIGH END WATCHES. I ORDERED A ROLEX SUBMARINER FROM THEM BACK IN MAY, 2001. I NEVER RECIEVED THE MERCHANDISE AND THEY STILL HAVE NOT CREDITED MY CREDIT CARD BACK THE $750.00 THAT THE FAKE WATCH COST. I HAVE CONTACTED THEM MORE THAN 20 TIMES AND EACH TIME THEY SAY THEY WILL CREDIT BACK MY VISA CARD. THEY NEVER COME THROUGH. I AM RELYING ON YOU TO TAKE ACTION. I HAVE COMTACTED MY CREDIT CARD COMPANY AND THEY SAY THEY CANNOT FILE A COMPLAINT BECAUSE IT HAS BEEN TOO LONG. THEY SCREWED ME AS WELL. I REQUESTED PAPERWORK ON THIS FROM THEM 6 MONTHS AGO AND THEY CLAIM THEY HAVE NO RECORD OF THE REQUEST. I DO NOT NO WHAT TO DO.
PLEASE HELP. I WANT MY CREDIT CARD CREDITED $750.00 FOR THE MERCHANDISE I NEVER RECIEVED.

THANKS
ROBERT CUCCHI