Repwest Insurance UHaul's insurance company Repwest denied our damage claim Phoenix Arizona
On september 10th, 2018 we rented a UHaul car trailer from Mid States Truck Equipment. Their attendant hooked it up for us. We went to northern Illinois to load a car. When we drove the car onto the trailer, the hitch came off the the ball and dented the back of our truck, als damaging the license plate. A month later Repwest called to tell me they were denying our claim. Even though a UHaul authorized employee hooked up the trailer and it was UHaul's equipment, they refused to pay. I will never do business with UHaul again.
6 Updates & Rebuttals
RICHARD
Greenfield,Indiana,
United States
If you should find yourself in central Indiana
#7Author of original report
Sat, October 13, 2018
If you should find yourself in central Indiana, let me know. I'll be happy to discuss this further with you.
Robert
Irvine,California,
United States
Public Site
#7Consumer Comment
Sat, October 13, 2018
This is a PUBLIC web site and as such the PUBLIC may post. If you say a question is "none of my business" then I'm not here to force you to reveil anything you don't want. I'm not here to "argue" with you, I actually only posted questions and comments based on what you posted. In fact I even stated that I was not saying that they aren't responsible, you have not posted enough information either way to show that.
Think of it this way, the questions posted were posted to clarify your "RipOff". So anything you add can only help your claim, and would be seen by anyone else in the future who may have the same questions.
Right now, what anyone else sees you being asked why the claim was deied and you telling me that it was none my business. You have people notice your contractictions and instead of a clarification they see your response was that you don't have the time for this.
Without that anyone who sees this has no idea what the actual issue is. Perhaps this company denied your claim because of the amount you were asking for and not becaues they denied liability. Perhaps the description you gave them was similar to the contradictory one you gave here and after the amount of time passed they felt they were no longer liable. But unless you post it we have no idea and can only guess.
RICHARD
Greenfield,Indiana,
United States
Why do you care?
#7Author of original report
Fri, October 12, 2018
Its none of your business. If you're the kind of person who likes to argue with people on the internet go elsewhere. We don't have time for trolls like you.
Robert
Irvine,California,
United States
Your Truck
#7Consumer Comment
Fri, October 12, 2018
We had no reason to check the hitch since it had not dislodged during the trip.
- If you didn't check it how do you know it didn't become dislodged?
It appeared to be firmly attached and did not move when checked before we loaded the car.
- But you just said you didn't check it, so how would you know it was firmly attached?
In 2 sentences you had 2 contradictions.
If you had checked it, then you have taken any issue with the attendant as you would have proven that they did properly attach it to your trailer to your satisfaction. Because if it wasn't to your satisfaction it was your responsibility at that point to get it corrected before loading the car.
If you don't know what the correct configuration or connection is, then that again falls on you because it was your Truck and need to be sure that anything you are operating is connected properly.
I am not saying that they aren't responsible, but there is also a responsibility you need to take over this to ensure the continued safety. If the attendant did something that was negligent would it have lasted until you got to your destination?
You still didn't say why they denied the claim.
RICHARD
Greenfield,Indiana,
United States
Their equipment, their attendant
#7Author of original report
Fri, October 12, 2018
We had no reason to believe the trailer was not hooked up properly. It towed as it should for the trip to northern Illinois. We loaded a 1966 Mustang on it. Hardly an overload as the car barely weighs 2500 pounds.
We had no reason to check the hitch since it had not dislodged during the trip. It appeared to be firmly attached and did not move when checked before we loaded the car. It was their attendant and their equipment. Their fault.
Robert
Irvine,California,
United States
Reason?
#7Consumer Comment
Fri, October 12, 2018
What was the reason they denied the claim?
It seems as if you are trying to make them responsible because they hooked it up. But between the time they hooked it up and it slipped off it sounds like you had driven a couple hundred miles. I could see you trying to make them responsible if, for example, it came off when you were driving out of their parking lot. But after that distance the responsibility to check for continued safety becomes your responsibility.
When ever I was hauling something in a trailer, out of habbit before I started driving after any stop I would double-check the connection to make sure it was still secure. Before I would load or unload the trailer I would verify it was securely attached.
If you did all of that then were you trying to load a vehicle that exceeded the rated weight?
If you are making the claim for some other reason, what was that reason you think they are responsible?