Complaint Review: Resale Therapy

Hi my name is Racheal, an i am a conighner there at resale therapy.When it time for me to pick up my check on the fifthteen of the end of the month i do so. When  i try cashing it ,it always says i have insufficents fund. This is the fourth time this is happened to me. I call an speak to Mark an he speaks to me like if i am dumb. So please pay me or im goin to follow it up i claim court.

Dear Someone in the Know....

Having been in business in the Coachella Valley for nearly 20 years, I have seen many ways that people try to undermine
others to try to get ahead...this might be by far the most underhanded attempt I have seen yet. I find it less than a coincidence, that the same day I "escorted" an unruly competitor from the store during a large holiday sales event, this report get's filed...hmmmm...doesn't take a brain surgeon to figure out who the anonymous author might be.

 Having said that, if the author could validate said misconduct, I would be more than happy to address his grievances. I'm sorry
that this person has so much anger, that his only vengeance is to try to attack on such a public forum.

We have over 3000 consignees, many of whom have been with us from the start of our Resale business over 9 years ago. We also have some that followed us from "Deja Vu Fashions", in Claremont CA., where my Mother opened her store in 1984. We are a proud member of NARTS Nnational Association of Resale and Thrift Stores) and have been for over 30 years. We follow their standard practices, and guidelines. As any small business, we try our best to adhere to the motto, "The customer is always right"...but unfortunately, sometimes there is just not a match, and clients also need to be "fired".

We pay our consignees in a timely manner for items sold, and work very hard to sell them at the highest possible price. We work on a 60/40 split, which is the standard for our industry, and again suggested rate set by NARTS. Merchandise that is left beyond the contract date, can either be retrieved by the consignee, or is donated to one of the 8 local charities that we deal with. We also have a bargain basement, that some items go to for 30 days after the contract expires, and these items can be purchased at drastically reduced rates by our retail customers, or any local charity with specific needs can select merchandise for free.  A portion of the proceeds of this room, go to a different charity each month. The consignee may receive a donation receipt for any of their items that are either donated directly, or go into the bargain basement.

In regard to my store on El Paseo in Palm Desert...I enjoyed 18 very successful years on El Paseo, and was a very active member of the El Paseo Merchants association. It was a high end retail boutique, and I bought merchandise from outside vendors, nothing was on consignment. I closed the location 3 years ago, after the 3rd rent increase in 2 years, the numbers just didn't pencil out anymore. There was no chasing me off the street, in fact my landlord recently asked me if I would consider taking the store back. So Mr. in the Know...you know not of what you speak.

I will gladly answer any questions regarding this report, and will look forward to hearing what the real story is behind these false accusations.

please feel free to contact me at caroldean@shopresaletherapy.com or at the store at 760-321-6556

Caroldean Ross