Complaint Review: RESAZ llc

Rodney, where's the proof that the paper you put on here is in fact an original, from the bank, and not something you concocted yourself??? Thief

That would be a great piece of evidence...IF YOU COULD ACTUALLY READ THE THING! You are a terrible terrible person, Rodney. You will rot in hell :)

This post will cover a specific example of a chargeback. It

will detail a work order performed by a former sub-contractor for my company by

the name of Mike out of Knoxville, Tennessee. You might ask why I mention this

contractor by name. The answer is because this contractor has placed negative

information about me and my company on the internet. This example is a direct rebuttal

to this contractor's complaint. This example (provided

with detailed proof of the chargeback) will not only detail how chargebacks

happen (in this case 10 months after the completion of the work order, but most

importantly, it will outline how incomplete work and the lack of following

direction will ultimately have a negative effect on everyone involved including

the sub-contractor, the contracting company (us), and most importantly the

client and the owner of the property. One final note that I will make about

Michael Nichols is that he also claimed that he had outstanding invoices with

us totaling over $3000. The fact is that Michael performed a total of

approximately 9 work orders with a total invoiceable amount of approximately

$1,900 with $1,500 of that ultimately charged back for incomplete and

unacceptable work on the chargeback that is to be detailed now. This should

certainly provide you with the information that you require in order to

determine both Michael Nichols credibility as well as the credibility of the

false complaint that he levied against us.



Now for the details of the chargeback itself:



The chargeback notice itself is uploaded at the end of this

blog for your reference so that the details can be verified. I have of course

omitted the name of the client to protect their confidentiality. All other

details are visible for your review.



On August 4, 2010, we were issued a work order from one of

our clients to perform an eviction on August 6, 2010. We, in turn, issued this

work order to the sub-contractor mentioned above with a due date of August 12,

2010. HUD property evictions require, among other things of course, that if an

above ground pool is in a state of disrepair, that it be removed from the

property. Further, this clients requirements include removing the pool

entirely from the property and following a process referred to as Bid-after

the fact or BATF. This contractor was made aware of that and ultimately

removed what appears to be part of the pool from the property. Based on the

photos receive from this contractor, there was not clear evidence that the pool

had been entirely removed. We continued to email this contractor for additional

supporting photos never to receive any better than what was originally sent.



As I hope that all are aware, the only verification that the

client has that work has been performed is the photographic evidence that we

submit to them. As of September 1, 2010 we were still requesting photo

verification from this contractor of work performed at this property. As stated

above, we never received any photos better than were originally sent. This

contractor was aware that there was a question about the photos submitted and

further failed to provide. Therefore, not only was this contractor EXTREMELY

late in returning results to our company, he failed to EVER return the results

required by the client. The end result is that we have a contractor that failed

to perform the work as required and further failed to accept responsibility for

his unsatisfactory efforts.



Needless to say, upon review of this property, some 10

months following the due date on the work order, the client received a

reimbursement request from HUD, due to the lack of photos showing that the

above ground pool was entirely removed from this property. The point to be

taken from this scenario is that guidelines need to be followed. If you dont

know the guidelines required to be followed, do not accept a work order until

you do. Certainly do not represent yourself to have knowledge and experience

that you dont have. Further, expect to be held responsible to the proper

performance of work that you are to complete. If the work is not performed

correctly dont expect to be paid for it.



We continue to refine our internal processes to prevent

issues like this from occurring. Since the timeframe during which this occurred

we have made many changes that will catch a situation such as this before it

results in unacceptable performance for the client. The fact is, the

sub-contractor will always be responsible for the correct completion of the

field work, as well as the timely submission of the photos and documentation to

support the work that was completed.

Actually Heather is Rodney's wifey...she's in on it all too. They owe me, and two other contractors that I know personally a LOT of money (upwards of $10k) as well as a few others that I have spoken to who are owed a few thousand at least.

And, they are almost completely invisible. Try finding these people to serve them legal papers...next to impossible!!!