Complaint Review: RESCARE OF PHOENIX

Over the past 6 mo. there have been many times when they have had caregivers on a set schedule to care for my 95 yr. old mother no show up,or leave early or,arrive late,  followed by no one  coming the next day, leaving her to fend for herself. many conversations wirh Sandy in scheduling and Rebecca, always given assurances that they would handle it but promises made only fulfilled sometimes. they don't seem to be able to supply needed people when something out of the norm.  they always say we have it covered but when no shows up just get more storys and excuses. I have searched the net and find I am one of many with similar problems with Rescare. always get same old story from them and they seem to have a storyline already discussed  amongst themselves to tell me so as to not be able to get anywhere with them. do NOT reccomend using them as caregivers as very un reliable and staff seems to be less than competent.  to tell me over and over "been doing this for 20 yrs.+" does not mean you do a good job.