Reservation Desk, reservationdesk.com Getaroom.com I was ripped off by Reservation. Desk/Get a Room South Jordan Utah
We made a reservation by phone through Reservation Desk to stay at Embassy Suites by Hilton, for 2 bedrooms ensuite with kitchenette. My wife, myself and 3 kids, 2 of them are teenagers, to our surprise, they put us in a one bedroom suite with no kitchen. The Hotel apologized and told us they were fully booked. We were promised a refund for the inconveniences and that we wouldn't be charged at all. We looked for another hotel right away and checked out immediately.
We've been trying to get a refund back since September 1st, we are being pushed all over different websites before we finally found out we accidentally booked through a 3rd party instead of booking directly through the hotel itself which is Embassy Suites. We kept getting disconnected each time we call their 800 number The hotel said Reservation Desk took the money from our account and never paid them since we checked out. Reservation Desk have refused to give us back our refund.
1 Updates & Rebuttals
Irv
Florida,United States
Have You Learned Anything From This?
#2Consumer Comment
Wed, September 22, 2021
You do know how to use a phone, don’t you? Why in the name of time did YOU use a third party to make reservations when all YOU had to do is call the hotel? You found this website to write your complaint therefore you could have found this or any other hotel yourself, called them and they would have REFUNDED the cost if it didn’t work out!
These third party schlock operations cater to the inexperienced traveler. YOU can do ANYTHING they do! YOU DON’T NEED ANY OF THESE BOZOS! Their goal is to use any technicality they can to keep all your money and not give refunds. SCREW THEM! Wise up and make your own reservations!