Reservation Reward I made a purchase from TigerDirect.com in November 2005. The purchase order included a line item offering a $15 discount for now unknown specifications. I never collected the discount but it triggered a membership in Reservation Rewards who charged my credit card $9 monthly since then. I called the Company and they offered to refund all charges. Shelton Connecticut
I made a purchase of computer equipment from TigerDirect.com in November 2005 and apparently checked a line offering a $15 discount. I never claimed the discount but did not realize that checking this line triggered a membership in Reservation Rewards. The Company proceeded to charge my credit card $9 monthly until we discovered the charge on 10/25/08.
After calling the credit card company, we obtained a customer service number to contact Reservation Rewards (RR) and called. They provided a verbal history of when the membership was initiated and how much had been charged.
They also acknowledged that I had never cashed in any of the benefits RR offers including the initial credit on my TigerDirect.com purchase.
The customer service person at RR offered no resistance to my request for a total refund which I cannot yet confirm receiving.
Paul
Crystal, Minnesota
U.S.A.
1 Updates & Rebuttals
Tiger Direct Pat
Miami,Florida,
U.S.A.
We are a seperate company...
#2UPDATE Employee
Mon, October 27, 2008
We apologize for the confusion, but reservation rewards is a completely separate company from TigerDirect. They offer discounts for future orders if you sign up with their company; they work with many sites across the internet. For you to be charged by them, not only must you enter your information, you must also read terms and conditions and submit to the terms. This is not done by TigerDirect.com in any capacity. We do not store or share any customers information with other companies or parties. To cancel the subscription, you would have to contact them directly at: 1-800-732-7031. Please contact me at pat@help.tigerdirect.com if you have any other questions or concerns.