Complaint Review: Reservation Rewards

I worked at webloyalty. I am all too familiar with the complaints consumers have. I also know how people inadvertently sign up for the programs webloyalty offers. Partner sites such as, Fandango, 1-800-flowers, Posters.com, have an offer for $10 back, or a discount on your next purchase. When people accept the offer, they are then prompted to enter their email address twice, thereby authorizing webloyalty to bill them monthly (or annually). When I worked there several programs were available, and different sites were affiliated with different programs. I do understand your frustration. For those of us who took (and are still taking) countless calls a day, it's a nightmare to deal with consumers who act as though we personally "ripped them off". It's hard to fathom how one can let three years of charges go unnoticed, and then expect a refund. I maintain that before clicking on anything, or signing anything, read the content in its entirety. You'll get your money back, but only after the employee reads their entire script. Please don't take it out on them. It's difficult for some people to spend their entire work day being yelled at, through no fault of their own. I'm not trying to be a jerk, I just wanted to present the other side of the coin. Happy New Year!

http://consumerist.com/2009/11/18/88-big-sites-earning-millions-from-webloyalty-scam/

I worked at webloyalty. I am all too familiar with the complaints consumers have. I also know how people inadvertently sign up for the programs webloyalty offers. Partner sites such as, Fandango, 1-800-flowers, Posters.com, have an offer for $10 back, or a discount on your next purchase. When people accept the offer, they are then prompted to enter their email address twice, thereby authorizing webloyalty to bill them monthly (or annually). When I worked there several programs were available, and different sites were affiliated with different programs. I do understand your frustration. For those of us who took (and are still taking) countless calls a day, it's a nightmare to deal with consumers who act as though we personally "ripped them off". It's hard to fathom how one can let three years of charges go unnoticed, and then expect a refund. I maintain that before clicking on anything, or signing anything, read the content in its entirety. You'll get your money back, but only after the employee reads their entire script. Please don't take it out on them. It's difficult for some people to spend their entire work day being yelled at, through no fault of their own. I'm not trying to be a jerk, I just wanted to present the other side of the coin. Happy New Year!

http://consumerist.com/2009/11/18/88-big-sites-earning-millions-from-webloyalty-scam/

I never became a member of Reservation Rewards, but have been charged membership fees. It is absurd that I will put my email, or give consent for charging my credit card $12 monthly fees for petty coupons. It is well known that Webloyalty.com unscrupulously collect these memberships by creating intentional confusion to trap the members.  As long as the members do not notice, they make money. 

It is not just me, there are already  1196 complaints with BBB in last 3 years and 123 closed in last 12 months. These numbers pretty much says the reputation of Webloyalty.com.  Please don't advise us on our responsibility to check credit card statements. It is like saying Webloyalty.com has every right to steal or pick-pocket if their customers are not careful enough.  What a robust business model!

Webloyalty is not a scam. People fail to read the fine print when responding to internet offers, and then become angry when they realize they have been charged for something they don't recall authorizing. You are prompted to enter your email address twice to complete an offer, which could be cash back, or a discount on a future purchase. People need to read offers in their entirety, before entering their personal information. It would also behoove one to carefully check their credit card statement each month.