Complaint Review: reservations.com

We searched for Days Inn on the Internet in order to make a reservaton with Days Inn in Statesboro, Georgia. The phone number that came up was 855-591-1524.  I called the number which was answered "Reservations".  I asked to speak with the front desk of the Days Inn in Statesboro.  The person on the phone said just one moment please.  When she came back on the line she said "I am sorry the front desk is not available right now can I help you."  I said we had a great rate last time we travelled and wanted to make another reservation.  She replied one second and let me check.  She came back on and said sorry we are all booked up for that day, can I find you another reservation with one of our partners.  She said good news I have an even better rate at the Quality Inn nearby for $57.00 which you can cancel anytime before 3PM the day of arrival for a full refund.  Five minutes later I called back to cancel and she said no problem your reservation is cancelled except for the non-refundable fee of $14.99. I complained that at no time was I told there was a fee,  nor was I ever told I was not talking directly to the Hotel.  After I became quite angry she finally said no problem we will cancel the transaction and gave me a confirmation number.  When I received my credit card statement the fee was not cancelled.  This is a complete scam.