Residential Email Added a Service to my Qwest Phone Bill I did not sign up for. Internet
I received my Qwest phone bill and noticed the (bill and) amount charged to my credit card was unusually higher than other months. I had two different companies add their services. Residential Email and Enhanced Long Distance. They said I signed up by agreeing to US PrizeDraw(?). When my birthdate was read to me I was surprised to hear my birthdate completely wrong. And at both companies. Along With my maiden name being wrong also.
I called Qwest and Jeremy said that email purchases are OK'd and will charge on the phone bill. Something about state and federal taxes and a bunch of stuff I didn't understand. And to call the companies and have it fixed. I did and I am told that the $18.83 from "Enhanced Long Distance" and the $14.95 from "Residential Email" will be credited back to my account. I received emails from both companies confirming cancelation.
I am waiting now 1 to 2 business cycles to receive my credit. I am hoping that the BBB is aware of this scam. And that we victims will be compensated. Time IS Money!!
Melody
Saint Helens, Oregon
U.S.A.
1 Updates & Rebuttals
Customer Care
Plantation,Florida,
U.S.A.
C
#2UPDATE Employee
Tue, June 02, 2009
Residential Email provides its subscribers with the opportunity to earn exclusive discounts and cash back on every purchase while shopping through our service. We market the service on the Internet and continuously review our marketing and sign-up procedures and believe that they comply with all applicable laws and industry standard best practices.
We maintain excellent customer service 24 by 7 by 365 and you can reach us via phone at 800-430-6314 or online at http://www.residentialemail.com/support.cfm
I'm confident we can address any customer service concerns you may have.
Residential Email Customer Service