Complaint Review: Residential Voicemail

Unfortunately, I unknowingly signed up for Residential Voicemail...I have know idea how they got my info, but, they enjoyed 11 months of charges to my phone bill. I receive my phone bill online, and never saw their charges. I have a "bundled" package, so, I have quite a few charges on my bill, internet, dish tv, cell phone, etc...so, they just quietly sat there and charged me $14+ a month.

I did call them and found out they would only credit my account 3 months. Obviously, I did not feel this was right, and argued for a few days on the phone. I told them that I never utilized their services, why should I pay for it. I dealt with a "manager" named TJ ---, who finally gave me 7 mos back...but, with this warning that if he sees an official complaint cross his desk, filed by me, he would revoke those 7 months. Can you believe that!!!

Well, I finally got my 7 mos credited back to my account and was reassured by my phone company that they would not be able to charge my bill again, so, I will be sending a letter to my Attorney General to see what further action I can take against this company.

Patty
Torrington, Connecticut
U.S.A.