Complaint Review: Resolutions Center

I was contacted by this company to see if I qualified to get my credit card rates reduced to 14% or lower.I spoke with several people and was ask how much credit card debt I had,I gave an amount that included my husbands debt.I was told they could get these rates lowered and they could save me $2500.00 or I would get a refund.

The fee was charged to my credit card in the amount of $1500.00,they said they would sent me a packet and a free $500.00 gas card.I called one of my credit card companies to see if my rate clould be lowered and they said no.I called Resolutions Center and spoke with someone named Janae,she and I called Chase on 3-way call and they confirmed what I told her.

She said we need to sign you up for another program after I told her I wanted my money back after Chase call.I got a packet from them and sent it back certified mail well within the 30 day return policy.The first time it was sent back because it was rejected,I also got a packet from Health & Fitness with a card to register for gas,only after you spend so much do you get any credit toward gas.

I returned that too and ask that it not be sent again.I re-sent packet to Resolutions Center again and I called again telling them so,I also asked for my refund.I filled a complaint with BBB in Florida and they have dropped my complaint because they have had no response from them either.I can't afford an attorney so it looks like I'm out $1500.00 for nothing.This has been going on since Jan 3rd of this year and I have called and written several times with no response to either.

Brenda
Hazard, Kentucky
U.S.A.