Complaint Review: Resortcom International

Deceptive Practices - I wasn't given the information @ Villa Del Arco (Cabo San Lucas)  I had the right to cancel the contract within 5 days. Also, the salesmen are going against their purchase requirements by allowing me, as a retiree, to buy a unit. The written requirement was "I had to be gainfully employed". I explained to them I was retired; and on a limited income. 

Then, when my first partial payment of the downpayment was due in November, I had noticed my Credit Union account was being automatically debited from my checking account. I called the Resort Com International LLC and spoke to a representative that I did not request my payments be automatically deducted. She assured me she would remove the debit from my account. She sent me an email that I could pay by check or money order. I sent off a check for the agreed amount in the contract, trusting the company to take care of this matter. Not only did the company cash my check, but they did not take care of removing the debit from my checking account so I had a double posting of the $265.00. 

When I called the Resortcom International LLC back to take care of the matter by crediting my checking account as soon as possible, they refused to work with me. The representatative told me their company was not responsible. She told me she would need to transfer me to the Villa del Arco sales unit in Cabo San Lucas to dispute the double charges. Then, I was transferred by the sales team to Villa del Palmar, as the salesman told me they did not have access to computers. I was on hold for 15 minutes by the timeshare reservation representative; she never returned to my call. 

One month later, without further contact at either the Resortcom International or Villa del Palmar, I noticed my checking account was credited for the $265 for the double payment. Resortcom International is responsible for taking care of the matter from the beginning as they are the agent for the Mexico timeshares.

Then I noticed, in December, that my checking account was not debitted for the December partial payment of my downpayment. It was gettin close to becoming "late". I mailed the check in plenty of time so it would be received by December 1. I called Resortcom International and spoke with a representative about my concern; and he did not receive my check. I told him I would send a new check; and I would stop payment on the originall check. He informed me he was going to make a note on my account. The new check I had issued had posted on my December credit union statement.

I had checked the Credit Unit bank stament on March 14, 2014 and noticed my check # 4798 sent on 2/25/2014 had not been cashed. Again, it was mailed in a timely matter. Again, I contacted Resortcom International LLC by telephone to express my concern. I gave them the above check #; and the representative told me the check had been received. I explained I was concerned about whether the company was going to apply late fee charges; she had assured me it wouldn't happen.. A few days later a represesntative from the Cabo San Lucas Mexico billing department (unknown caller on ID) called to tell me that my check # 3885 (original check sent back in December 2013 had bounced). I explained to her that Resortcom International LLC had told me that my new check #4798 was received in their office. She said I would not be responsible for payment of any "late" feees. .She said she would contact the Resortcom International LLC company and talk with them. She would then call me back. I have not heard back from them yet. 

I am very concerned about Resortcom International LLC's accounting procedures. This may be the 2nd time the check has been held up somewhere in their offices and/or not picked up at their P O Box in San Diego in a timely manner. Their main office is in Las Vegas. I have now had three major issues with this company