Complaint Review: Resveratrol Ultra

I ordered their free trial Resveratrol Ultra and agreed to the terms that I had three weeks to cancel. My bank account was charged the small shipping fee that day, but the sample arrived 7 days after in a plain brown envelope with no contact information or instructions on how to cancel. Four days after that my bank was charged $87.13. I found their contact phone number on the bank statement and called to complain immediately.

The customer service person agreed to cancel my order but told me that they could not give me a refund because it was over my 15 day trial period. After going back and forth with her about this I asked for, and was transferred to a manager, Michael Roy. He told me that my order was placed four days before I actually placed it, and I argued that the shipping costs were debited the same day I placed the order which was four days after he alleged. He suggested my bank made a mistake. I told him that they were not authorized to debit my account, they provided no contact information or cancellation instructions with their sample, that they debited my account before my 15-days were up, and their contract states that they will issue one refund per customer. We argued for a long time before he finally agreed to refund my money. He gave me a confirmation number confirming the cancellation of my agreement and of my refund.

Two days later, the money was returned to my account. Two days after that, they debited my account again for the same $87.13. I've called repeatedly but no one is answering their phone.

Angela
Chicago, Illinois
U.S.A.