Complaint Review: Resvibrant face cream

  did not order from this company this was an add on to another company's free trial. The first company who I gave my credit card information to was authorized to charge my account for the shipping $3.97. Hydra matrix MD used that same credit card information and shipped me their product without my authorization. Furthermore I called them when they charged my account $88 they explained that I had a free trial. #1 I had received their product two days prior to that. #2 this was unwanted and I did not order it to begin with . #3 I ordered the trial for Resvibrant. #4 extremely scandalous: these 2 companies have the same address, however different business names & different phone numbers but used my same credit card that I authorized one company to use but not the other. #5 I found the offer for Resvibrant on Facebook, once I entered my credit card information shipping address billing address completed the order a screen popped up for hydra matrix and there was no way to opt out of it it's suggested they were going to send the free trial. Because of this I decided when the packages arrived in the mail I would ship them back and this is what I planned to do but was charged before I could even do that. ***. Setting aside my huge inconvenience of arguing with them over the phone six timesand the most ridiculous part of all their argument over the phone was that I had the 14 day trial but kept the product I told them I didn't ask for it number one number two I never gave you my credit card to charge. After calling each time I was assured a refund would be processed. The last time I called they told me a refund could not be processed b cause it was longer than 30 days. I had started all my calls 30 days ago.