Retriever Merchant Solutions Misleading, fraud, Lied about the amount I was going to pay. South Holland Illinois
The salesman from Retriever Merchant Solution came in and told how he could save me money. I was with First Data, he smoothed talked me into change to Retriever. He told me one price for leasing a terminal. Which was not correct. The first month I paid more. he did not tell me that I would have to pay 79.00 anually fee and that I would have to pay 90.00in PCI fee which is to high. The fee per transaction is not what he said. He is charging me more the First Data. So I tried to call within my 30 day time period to cancel but my call was not returned until 37 days later. When the salesman did finally call back he told me that he just got the message. Then the salesman told me he was a Christian, so I did trust him. He wasnot telling me the truth about anything regarding the contract that I signed. I am very unhappy with this company. My next step is to contact my attorney.
2 Updates & Rebuttals
kieth
homewood ,Illinois,
USA
INFO ON COMPANY
#3General Comment
Tue, April 28, 2015
BRIAN KAMSTRA IS THE PRESIDENT OF THE COMPANY AND IF YOU NEED TO EXPRESS ANY COMPLAINT ABOUT ANY ISSUE DONT HESITATE TO CALL 708-328-8741 AND SPEAK TO KIETH GRENS DIRECTLY
avatech4
Harrisburg,Illinois,
Retriever Merchant Solutions in Holland, IL
#3Consumer Comment
Thu, September 18, 2014
On April 3, 2014, the salesman for Retriever Merchant Solutions was at our place of business to sign the paper work with their company for credit card processing. He told us that the company would supply the credit card terminal, an Ingenico ict220, for $29 per month and 4.95 per month insurance. With tax, we are paying $36.42 per month via automatic withdraw from our bank account. No mention of a 4 year noncanellable lease contract with a 3rd party was mentioned at the time. The day we recieved the credit card terminal, 4 April 2014. I let Mr. Moreno know we received it and he said that someone from the company would call to verify that it was working properly. The company did call that day and did verify that the terminal was set up and running, but no mention of the 4 year noncancellable lease was mentioned. A couple weeks later we received a letter from Lease Finance Group, LLC (LFG) dated April 16, 2014 thanking us for leasing the credit card terminal through them and that. No one from Retriever had told us about this 3rd party leasing company so I called LFG the day we recieved the letter and questioned the "contract". They told me that it was a 4 year noncancellable lease. I tried contacting sales person via phone and email about the issue, but he never returned any phone calls or emails. I then called Retriever and talked to his supervisor and she said that the person who called to verify that the terminal was set up and running when we recieved the terminal should have went over the terminal being a 4 year noncancellable lease.I told them that no one told us that it was a 4 year noncancellable lease; the sales person didn't nor did the phone support person. She said that it should have been recorded and she would check into it. I called back numerous times to see if they found the recording but they kept telling me they were working on it. Finally they told me since it was on the contract (which Mr. Moreno did not point out unless he wrote it in after I signed) that we were stuck with it. They never produced the phone recording where the person was supposed to verify we knew it was a 4 year noncancellable contract. Then on Aug 6, 2014, Retriever withdrew $90 from our account with out prior approval. I called Retriever and questioned the withdraw and Cheryl Baker said it was for a PCI protection program. I told her that Mr. Moreno said, when we signed the contract, if we had this certian terminal that we would not be charged any kind of PCI fee. She did verify that we were PCI compliant. Again, no one told us about this fee. Through out this ordeal, I have tried to contact Mr. Moreno numerous times concerning the issue, but he fails to return calls or emails. I contacted the company and they still yet have not produced any kind of phone recording that their technician stated and verified with us about a 4 year noncancellable lease.
I then filed a complaint with the BBB and of course the BBB can't do anything after months of going back with the company. The company refuses to acklowledge that they were in the wrong. I've dealt with other merchant companies in the past and never have I experienced such fraud as this. Now even if my business doesn't make it, I am still required to pay per month for 4 years. WOW! Shame on you Retriever people!!!!!