Retriever Payment Systems Unethical and Dishonest Houston Texas
Retriever sells you the service and the machine, but then you owe another company for the machine and Retriever then charges you a monthly fee for sevice plus a percentage for all the money that runs thru the machine and then you owe the other company for the machine which is over priced. The machine never would work and Retriever would not send anyone out to look at it because I was told I was to far away, but yet they sent someone out to sell it to me. I stopped paying the company for the machine and they would not put any pressure on Retriever to fix it so they ruined my credit because I refused to pay for something that would not work. Retriever has taken money out of my account for 4 years for a machine that never had anything run thru it. They refuse to give me back the money. I have a laywer working on this for me. The company that I owed for the machine is trying to settle this matter but Retriever is not. Retriever created all this mess because they would not fix the machine, the other company was caught in the middle but they are trying to make it right. I feel that the Retriever is responeable for the whole mess and the are trying to get out of it.
Audie
Trout Creek, Montana
U.S.A.
2 Updates & Rebuttals
Brooke
Fresno,California,
U.S.A.
terms and conditions
#3UPDATE Employee
Tue, November 25, 2008
Dear Audie,
First of all, if I were you I'd dig a hole to China looking for the rep that came out and was never seen again. Sales reps are independent contractors. Retriever doesn't send anyone out anywhere to see anyone. I know, I'm a rep for Retriever and I'd LOVE if they'd send me to see people....
If you look at the contracts you signed they are infact from 2 different companies. The credit card processing is one agreement and the lease is another agreement from another company. They act independently of each other which is why there are 2 companies deducting money from your account each month.
If you look at your processing agreement there is a section that has all the b.s. fees. Monthly minimum, statement fee, etc. No way around that stuff, it's a bank thing. There IS a spot in there that has 2 boxes. One of them is called "Retriever Gold Package" When your sales rep came out he/she may have asked you if you'd like the paper package with waranty on your terminal. If that box was checked (and most of the time a rep will check it without asking you which is usually in your best interest anyway) you could have gotten a new terminal freshly downloaded and overnight shipped to your business. If on the other hand you didn't want to spend $11.95 a month on paper and "just incase" there is nothing that Retriever can do to help you other than switch the terminal out for a fee.
I have no doubt that you were frustrated with your situation and probably demanded that "someone" come out to look at it. You had a sales rep. That's the "someone" that would have been your contact. 24 hour technical support is great and can usually figure out the problem. If it's not easily fixed a download would have been done. But, if you were looking for someone to come out because you didn't want to do it yourself you isolated yourself and your situation.
When your terminal was installed you should have had a small phone conversation with the leasing company. They ask you questions such as, "are you the owner of the business?... has your terminal been installed and have you and your employees been trained on how to use it to your satisfaction?... you are aware and agree that your lease is for $___ for X months?... you are aware and accept that your lease is non cancellable?" That is then the beginning of your lease.
I'm glad to hear that the leasing company is trying to settle with you. If there's a problem with your credit because of this, Retriever did not have anything to do with it... It was the leasing company the entire time. You're looking for Retriever to give you money back for something that was never paid to them in the first place.
Unfortunately, the terminal is like leasing a car. Drive it or not, the payment is yours.
I'm sorry if I sound harsh in any way. I'm not trying to ruffle your feathers any further than they've already been ruffled. I am hoping that you get this resolved though I'm sure it won't be to your ultimate satisfaction. I'm also hoping that you redirect your anger toward the person that tied your hands and threw you into this hole... your sales rep.
Hope all works out,
Brooke
Brooke
Fresno,California,
U.S.A.
terms and conditions
#3UPDATE Employee
Tue, November 25, 2008
Dear Audie,
First of all, if I were you I'd dig a hole to China looking for the rep that came out and was never seen again. Sales reps are independent contractors. Retriever doesn't send anyone out anywhere to see anyone. I know, I'm a rep for Retriever and I'd LOVE if they'd send me to see people....
If you look at the contracts you signed they are infact from 2 different companies. The credit card processing is one agreement and the lease is another agreement from another company. They act independently of each other which is why there are 2 companies deducting money from your account each month.
If you look at your processing agreement there is a section that has all the b.s. fees. Monthly minimum, statement fee, etc. No way around that stuff, it's a bank thing. There IS a spot in there that has 2 boxes. One of them is called "Retriever Gold Package" When your sales rep came out he/she may have asked you if you'd like the paper package with waranty on your terminal. If that box was checked (and most of the time a rep will check it without asking you which is usually in your best interest anyway) you could have gotten a new terminal freshly downloaded and overnight shipped to your business. If on the other hand you didn't want to spend $11.95 a month on paper and "just incase" there is nothing that Retriever can do to help you other than switch the terminal out for a fee.
I have no doubt that you were frustrated with your situation and probably demanded that "someone" come out to look at it. You had a sales rep. That's the "someone" that would have been your contact. 24 hour technical support is great and can usually figure out the problem. If it's not easily fixed a download would have been done. But, if you were looking for someone to come out because you didn't want to do it yourself you isolated yourself and your situation.
When your terminal was installed you should have had a small phone conversation with the leasing company. They ask you questions such as, "are you the owner of the business?... has your terminal been installed and have you and your employees been trained on how to use it to your satisfaction?... you are aware and agree that your lease is for $___ for X months?... you are aware and accept that your lease is non cancellable?" That is then the beginning of your lease.
I'm glad to hear that the leasing company is trying to settle with you. If there's a problem with your credit because of this, Retriever did not have anything to do with it... It was the leasing company the entire time. You're looking for Retriever to give you money back for something that was never paid to them in the first place.
Unfortunately, the terminal is like leasing a car. Drive it or not, the payment is yours.
I'm sorry if I sound harsh in any way. I'm not trying to ruffle your feathers any further than they've already been ruffled. I am hoping that you get this resolved though I'm sure it won't be to your ultimate satisfaction. I'm also hoping that you redirect your anger toward the person that tied your hands and threw you into this hole... your sales rep.
Hope all works out,
Brooke