Complaint Review: Retro Fitness Fairfield NJ

   I bought a gym membership for my autistic son and paid on auto-pay for over a year, and we were no longer under contract, just month to month.  We moved from New Jersey to Florida and called Retro Fitness in September 2015 to let them know we needed to cancel my son's membership.  I spoke to multiple people at this location and they said the only way we could close the membership was in person.  I told each person it would not be possible to drive 19 hours just to close this account, and they still refused to close the account.

   When my credit card bill arrived and they were still charging us monthly (even though we were not under any contract and were paid in fulll when I told them to cancel because we moved), I disputed it with DiscoverCard and they removed the charge and blocked Retro Fitness from any further charging to my account.  The following month it was billed again, so I called DiscoverCard and they said the the people at Retro Fitness tried to outsmart the blocked account by changing one letter in their name and rebilling it. So this time they reversed the charge again and changed my account number so they couldn't charge it again.

   Now Retro Fitness has a collection agency calling my autistic son on his cell phone every day harassing him.  My son is struggling on 2 different medications and in weekly therapy and has to deal with this harassment on a daily basis.  I just called Retro Fitness again and spoke to "Abe Lazizi" and explained this again, and he still refuses to resolve the problem.  I want to speak to a lawyer if any lawyer in interested in helping.