Complaint Review: reunion.com

PLEASE REFUND MY ACCOUNT, DUE TO THE FALSE WAY IT WAS presented to me as "ONLY $5.OO A MONTH!" NEXT THING I KNOW I FOUND OUT YOU TOOK THE WHOLE YEARS WORTH OF $60.00 OUT OF MY ACCOUNT? BECAUSE OF THIS, I HAVE HAD 3 NSF'S @ $32.00 EACH. I WOULD LIKE THE $96.00 AS WELL. THIS IS A HORRIBLE THING YOU ARE DOING TO PEOPLE. ESPECIALLY ONES ON LIMITED INCOMES.

THE PHONE NUMBERS YOU GAVE ARE BOGUS. YOU CAN'T GET THROUGH, HOWEVER, THE REPLY EMAIL YOU SENT TO ME: THIS IS ONE OF THE EMAIL RESPONSES I GOT: From: Mail Delivery Subsystem
Date: 7/28/2008 5:53:20 PM
To: stops@abovegroundwater.com
Subject: Undelivered mail: User unknown

THEN i GOT THIS ONE:From: Reunion.com Customer Service
Date: 8/10/2008 1:35:26 PM
To: geyens5@lakedalelink.net
Subject: CANCEL AND REFUND [Incident: 080727-000242]


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.


To update your question from our support site, click here.


Subject
CANCEL AND REFUND

Discussion Thread
Response (S. Wagoner) 08/10/2008 11:35 AM
Dear Customer,

Reunion.com currently offers two membership packages:

One-year Premium Membership to Reunion.com is $5.00 per month billed to your credit card as a single payment of $60.

Three-month Premium Membership to Reunion.com is $12.00 per month billed to your credit card as a single payment of $36

Subscribing to Premium Services allows full access to over 32 million user profiles from all graduating classes and high schools.

Premium members may also:
Write and receive emails
View full profiles
Post and read message boards
Plan a reunion and send class emails
Keep important contacts updated
Plus other exciting features to be released in the future

Also as it states on our web site that all sales are final, which means we do not issue full refunds off of first subscription. What I can do as a 1 time courtesy is downgrade the account to a 1 month

Best Regards,
Reunion.com

Question Reference #080727-000242
Category Level 1: Billing
Date Created: 07/27/2008 06:55 PM
Last Updated: 08/10/2008 11:35 AM
Status: Solved


I HATE TO BE THE ONE TO TELL YOU - BUT THIS IS NOT SOLVED BY ANY MEANS. YOU ARE NOT JUST GOING TO TAKE MY MONEY LIKE THAT!!!!

Selma
Maple Lake, Minnesota
U.S.A.