Complaint Review: Reunitetonight.com

Reunitetonight.com charged me for the initial search, which gave me old addresses that didn't even match the city to the zip code. When I tried to give a refund they wanted me to fax the envelopes that were supposed to be returned (I wrote "return service requested" on the envelopes. But I still have not recieved them back (maybe because the cities don't match the zip codes.

I try calling the number they have posted on their site, but there's only an automated apology for no one being available to answer my call. I get no response from faxing my complaint to their fax number. and the only response I get from clicking the "contact us" icon is a game of tag, runaround via email.

But the worst of it all, is the reminder letters they started sending me 3 months later that they are billing me for a search they say I requested Jan. 7th, 2004....My only search was requested 8/29/03. And when I tried to contact them about this I got the same runaround. And the bank says, "If you authorized the 1st transaction, it authorizes them all...sorry".

So, now $60.00 dollars into me, I had to go through the hassle of canceling that card and all related accounts. Time and money....and it seems neither one can be replaced as far and Reunitetonight.com go.

Callie
Portland, Oregon
U.S.A.