Reverse Phone Detectives reversephonedetective.com Company has deceptive web info for their product reverse phone lookup, Internet
This company sells a reverse phone lookup service on the web, they advertise that for a $39.99 onetime fee they will give you the reverse phone lookup service for a year as many as lookups as you want for that year. I recently had a phone number that kept calling and not leaving any messages.
I decided to use the services of Reverse Lookup Detectives after reading their announcement on the Web and how they could give me the info of the person for that phone number that kept calling. After paying the membership and inputting the number that kept calling to my amazement the message came out they did have the info but could not provided because it was on some elses database and I would have to pay another $20.00 I could download a Tracer Report that would give me the info.
After trying to Contact the customer service for a week, because their site has no phone numbers and they only communicate by e-mail, they said there was nothing they could do about it if it was not on their database, I asked why they dont make this clear on their Web advertisement that they have a very limited service and cant do all that they claim and that I wanted my money back, they said good luck.
1 Updates & Rebuttals
Michelle s
Omaha,Nebraska,
U.S.A.
Customer Service is here to assist...
#2UPDATE Employee
Mon, October 05, 2009
Hello Carlos,
I hear your frustration but working for ReversePhoneDectective's customer service I can assure you there are a few facts missing and you will get your money back.
Our site at check out offers you a 100% Guarantee:
Our 100% Satisfaction Guarantee - If no results are found for your phone search, our expert staff will assist you in locating the record - free of charge. If the record still cannot be located you will receive an instant refund.
You are correct our primary contact for customers is email, I do hope you sent an email in. On the screen that your not found results displayed there was a link to click for an instant refund and you were also given an automatic credit to use for another lookup if you wanted instead of the credit. We also have a phone number listed on our terms of service under the gaurantee section.
I do not have enough information in this 'Ripoff Report' to complete a refund for you so I do hope you will contact customer service at support@reversephonedetective.com with your order number or email used to complete the transaction and receive your refund.
As the Director of Customer Service I am very interested in knowing more about a response you received where one of our support team left a customer with the phrase "good luck". Our agents are not penalized for giving refunds and on a 'not found' result it is standard procedure to process a refund.
As far as a not found, when our data providers tell us on an initial inquiry that they have the information it means they have some information. When a purchase is made and we retrive that information it is not always the name and address as our customers want and that is why we provide an instant refund. Unfortunately your harasser is using an unlisted number, prepaid mobile phone or other unregistered number.
Please contact us for a refund.