SPECIAL UPDATE: September 26 2012: Liberty United Mortgage Institute remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Liberty United Mortgage Institute is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Liberty United Mortgage Institute has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Liberty United Mortgage Institute has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Liberty United Mortgage Institute remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
Ripoff Report REVIEW:
Editor's *UPDATE: Positive Rating and Recognition has been given to Liberty United Mortgage for its Commitment to Excellence in customer service.
Liberty Untied Mortgage investigation: Homeowners can feel 100% confident in doing business with Liberty United Mortgage. Liberty United Mortgage strives for 100% customer satisfaction. The company has only one complaint that was found to be without merit.
Rip-off Report gives Liberty United a positive rating after Liberty United demonstrates its ability to provide superior education and customer service to their clients before, during and after the loan process.
Positive rating and recognition has been given to Liberty United for its commitment to providing the best programs available in the industry for their clients. Liberty United is an approved Government lender that works tirelessly to offer programs that provide financial benefit for their clients.
In a time where the market seems to be constantly changing and creating new challenges, Liberty United can be trusted to educate and explain those changes to their client. Liberty United clients remain informed of all the benefits of purchasing or refinancing their home.
Rip-off Report recognized the depth of this commitment after hearing what several of their current and past clients had to say about their experience with Liberty United. Also in the investigation, Rip-off Report discovered that the single complaint was suspicious and false. For a company that deals with such a large a diverse clientele, Liberty United's attention to detail has been demonstrated their dedication to providing quality customer service.
Since hearing about this complaint Liberty United has taken additional measures to insure their clients are well educated. They have given assurance that their loan processes continues to evolved and improve so it will be as informative and painless as possible.
It is our opinion consumers can feel confident in the fact that Liberty United Mortgage has worked with thousands of borrowers in the United States. They are a full service mortgage brokerage dedicated to making loans easy to understand, service driven and providing the lowest rates available to their borrowers.
Liberty United Mortgage recognizes that the one complaint posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Liberty United Mortgage has made organizational changes allowing their employees a more streamlined approach to problem resolution and a total overall commitment to customer experience.
In summary, after our investigation, which included discussions with Liberty United Mortgage, LLC's Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about Liberty United Mortgage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program.Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Liberty United Mortgage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. =====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Liberty United Mortgage very Rude And VERY unprofessional! YOU SHOULD TAKE YOUR BUSINESS ELSEWHERE Baltimore Maryland
i was referred to this company by my brother in law who got a jumbo loan with this company..i was going to do the same.! but After speaking with a MR CHRIS JACOB,SENIOR CONSULTANT.!? I DECIDED TO TAKE MY BUSINESS ELSEWHERE..I CHECKED THEM OUT AND I WOULD SUGGEST YOU DO THE SAME BEFORE DOING BUSINESS WITH THIS PERSON OR COMPANY..GARY BRYANT
Telemarketing
baltimore, Maryland
U.S.A.