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  • Report:  #1367846

Complaint Review: ReVitalize Skin Serum

ReVitalize Skin Serum The company name that came through from the bank was Allure Skin. The phone number was also invalid. I was charge 89.95 on two separate occasions and finally got through to this weird automated call center and spoke to Rahul who continuously told me I could not have a refund. I told him they did. It have authorization to charge my card he was trying to give me. Refund for 35%, 50% and then 75% but I stood my ground and said I wanted the full refund. I still get to see the full refund. I was refunded 89.95. I called a second time to inform them I did not get all of the money back and that is where I was told that they do not let you return the item. I have never heard of such a thing! I was also told that since I filed a dispute with my bank they would no longer talk with Me and that disputes are a 3 way call with myself the bank and them. I hope that others see this and dont buy anything from them. Fountain valley California

  • Reported By:
    Katherine — Essex Massachusetts USA
  • Submitted:
    Sat, April 15, 2017
  • Updated:
    Sat, April 15, 2017
  • ReVitalize Skin Serum
    PO box 20800
    Fountain valley, California
    USA
  • Phone:
    888-402-9089
  • Category:

Total scam! The product ReVitalize Skin Serum charged my account twice in the amount of 89.95 with a total of 179.90. The company has a PO box in CA. But out of FL. The product is a free trial where after you receive the product they continue to charge you this gross amount. I repeatedly tried to call the phone number that was listed with the charge from my bank which, was invalid. After searching on the internet and viewing other complaints I was able to obtain the phone number. The recording and phone tree was extremely strange and robotic like. I finally was connected to Rahul who on many occasions told me I was unable to return the product for a refund. When I repeatedly told him I was charged without authorization he said hold on. Tries to get me to agree to getting back 35% which let to 50 %and then 75%. I stood my ground and let him know that I wanted a 100% of the money he took from me. He agreed to 100% but I only got a refund for 89.95. I called back again and got a woman on the phone who told me the company does not allow you to return the items for a refund. After arguing with her for a bit I said I contacted my bank and let them know of the charges and was also going to file a report and that's when she got nasty and said there is nothing more we can do for you since you called the bank to dispute it. I was then told I needed to call them on a 3 way conversation with the bank on the line. I have. Never heard of such a thing. I hope filing this report will help someone else who tries to buy anything from this company.

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