Complaint Review: Revolut - CEO Francesca Carlesi

The CEO of Revolut. Francesca Carlesi. As you know I have been scammed by your client Neil G Van Luven who had previously scammed others utilising his Revolut account.  Despite a multitude of communication with Revolut over this matter, your bank refused to assist any further and said the matter was closed all via your chat bot!.  Since we had also alerted the FCA and Action fraud and discovered that, prior to him scamming me, he has also scammed another for hundreds of thousands which involved the Metropolitan Police.

All of this is on record but, with his background and conduct, Revolut has a responsibility to compensate when this happens, especially since he had previous form.  I was told that you employ another independent entity to try to recover the funds but that they had already been sent on!  This is clearly unacceptable and, whilst not wanting to go to the banking ombudsman, I feel that this is the only avenue left open to me unless you, as the new captain at the helm so to speak, are willing to try to do something about this.

With your name at the forefront as CEO of Revolut I have never even had the courtesy of a phone call from anyone and, whilst I appreciate you are an online bank, there are surely times such as these circumstances where that human element is vital!