Revolution Tilt, Michelle Macphearson, Tubeinator I purchased Tubeinator from tubeinator.com and downloaded the program. I followed the instructions for activation, which was successful. After this, I tried running the program, and it won't run. It is in locked one hour demo mode, even after following instructions. I then contacted them for support, by phone, and by email. Internet
I bought Tubeinator from http://www.tubeinator.com and downloaded it. I then followed the instructions for activation which was successful. With the program still running, I tried using it, but the program remains in locked one hour demo mode, and only allows me to close the program. I have tried over and over again to get support, help, or get someone to call me back, without any success.
I have had the program for about one week. The number I have listed here, is a VOIP number, and noone calls you back. The support pages also do not give anyone the ability to contact these people. I am upset, and have disputed the charges with my credit card company.
I keep getting things from them through Aweber.com and when I reply back, still not one response from them. I wouldn't buy Tubeinator from http://www.tubeinator.com, or from Revolution Tilt at: http://www.revolutiontilt.com as noone calls you back, noone emails you back, and their activation system does not work. They just take your money, and do not help you. Michelle Macphearson has several websites out there, and support for these also ends up in the toilet. These websites are: http://www.30minutebacklinks.com http://www.socialmarketingmedia.com http://www.michellemacphearson.com and many others. Again I have tried unsuccessfully to get any help at all for the products I have. Be very careful about their so called support policies, procedures, and so forth. Noone will ever call you back or respond. They use several squeeze pages, affiliate program generation pages, and viral marketing pages to trap clients. Though some of the pages are good, and offer good products, Michelle Macphearson and Revolution Tilt, and much of her other websites do not get you anywhere but having a major headache.
Richard
Carson City, Nevada
U.S.A.
1 Updates & Rebuttals
Michelle
Garden Valley,California,
U.S.A.
Sorry, we were closed on Christmas Day
#2REBUTTAL Owner of company
Sun, December 28, 2008
Richard,
You submitted 1 support request on December 25, Christmas day. You then immediately filed your complaint here on December 26.
I understand you may not celebrate Christmas, but my staff does have that day off work. Tickets are responded to within 1 business day.
For the record, I do not own the website: http://www.socialmarketingmedia.com nor do I have any association with it.
You wrote, "The support pages also do not give anyone the ability to contact these people." The support page at http://support.revolutiontilt.com/ allows you to submit a ticket, which you did. We welcome and encourage contact from our customers via that support page and it does, in fact, give you the ability to contact us (as you did, successfully).
You wrote, "their activation system does not work." I'm sorry it did not work for you, this can be caused by unusually high security settings on your browser at the time of purchase. 99% of customers have no problems activating our software. Those that do can, as mentioned previously, contact the support desk and receive a response within 1 business day.
You wrote, "Noone will ever call you back or respond." We do, again, within 1 business day. Christmas is not considered a business day for those of us in the US.
Finally, you wrote, "They use several squeeze pages, affiliate program generation pages, and viral marketing pages to trap clients." We do not have several squeeze pages. I'm not even sure what a "affiliate program generation page" is, but we don't use them. And as far as viral marketing, we don't do that either. If customers pass along the word about our products, it's because they enjoyed them - not because we're using any techniques.
What we do have is a blog where information on internet marketing is provided daily free of charge. We also have 2 products for sale with accompanying web pages describing the products, as well as a free report on using social media in your online marketing. That's it.
That being said, your refund has, of course been issued pursuant to your request and your software deactivated.
-Michelle MacPhearson