Complaint Review: RGO Technologies LLC

 In trying to assist a handicapped young lady at my workplace create a resume, I went online and found "Resume Genius" aka RGO Technologies, LLC. In pulling up their website, it appears that it is free of charge: "ONLINE RESUME BUILDER - Create your professional resume in 15 minutes - BUILD MY RESUME NOW". So, I helped this young lady create her resume. Upon completing her resume I went to view it and found out there is a $1.99 charge for a 14 day trial. In order to print the resume, I accepted it and charged the $1.99 to my debit card. Unbenounced to me, there was a "disclaimer" that I would be charged $39.95 monthly after the 14 day trial. Upon seeing a charge of $39.95 on my bank account show up from "RGO Technologies", I immediately became alarmed as I wasn't sure of who/what this charge was.

After doing research, I immediately reached out to the company to discuss removal of this unauthorized charge. The first person explained that she was able to pull up my name and my debit card information but all the emails - including the terms of agreement, etc. were sent to the email of the young lady's resume I had created - not mine. I explained this to the first person I spoke with and she stated she would cancel all further charges, but was "unable to" remove the current $39.95 charge. I then asked to speak with a supervisor. I was told all of the managers were in a meeting and she would have one call me back later.

I received a call back from John Rivera, a manager. He summed up his "customer service" or lack of, with "we are unable to make refunds". I reiterated my story and reason why it is unethical to charge me $39.95 when I never received the emails referencing the terms of agreement, etc. I also repeatedly shared the importance of customer service and importance of listening to individual situations. I truly did this resume out of the goodness of my heart to help this handicapped young lady, paid the $1.99 initial charge and now I'm looking at a $39.95 charge that RGO Technologies will not remove, stating "we can not remove this charge". When they are perfectly capable, just unwilling. I find this completely unacceptable and horrible customer service. This company is clearly lacking sufficient resources in leadership, customer service and ethical practices.