Complaint Review: RGSFinancial

Company representative called and made a settlement offer for a past due credit card account.  The offer seemed fair and reasonable compared to other settlement offers I had accepted to pay off old past due debts.  The first payment "had to be made by Nov 25 to lock in the offer".  The representative said a written offer of the settlement had been mailed to me.  The first payment was made.  I continued to check my mail for the next three week and did not receive the written settlement offer.  I then contacted the representative by phone.  Got promise that a written settlement would be in mail that day; still no written copy of offer.  I then sent a letter, certified mail with return receipt, politely describing the sequence of events and requesting a written settlement offer.  My letter also contained the threat that I would notify the Better Business Bureau and the Texas Attorney General's office.  Additionally, I stated I would stop any payment to RGS Financal from my bank account. I got a promise that a letter would be sent within the next 5 minutes via e-mail and a hardcopy would be mailed.  Now two days later - still no letter.

This Ripoff report is the first step.  I will follow-up with a report to Attorney General and the Better Business Bureau.  I will then take steps necessary to protect my bank account from access by RGS Financial.