Rheem Furnaces ripoff Fort Smith Arkansas
bought this new furnace10-26-94, was installed properly. in the year of 1996 i started having major problems. every year i have to replace the electric ignitor. since then i have contacted the company about many other problems with this furnace.
i have been without heat many, many times. this last time 4 weeks! with tempertures -0 or below. i have had numerous people say i have bought a real piece of s**t! " lemon"
i have called the company numerous of times and they act like they don't give a s**t.... when i call the office about complaints no one knows s**t or what to do. i have made this phones calls at my expense. i have a family of 3 and on a fixed income, social security. i am 62 years old & in bad health and don't need this extra stress & worry.please call me a.s.a.p i need your help.
i wrote a letter to delbert scott state rep."mo" NO REPLY
p.s. furnace still not working!
Kathryn
Warsaw,, Missouri
U.S.A.
1 Updates & Rebuttals
Joshua
White Hall,Arkansas,
U.S.A.
Part needed
#2REBUTTAL Owner of company
Thu, December 23, 2004
The type of furnace he has uses the Hot Surface ignitor to act as the flame sensor. A retrofit kit is available to add a remote flame sensor and allow him to keep using his current HSI even if it does not detect flame anymore. Flame detection on any furnace is a process that requires regular cleaning as even the smallest amounts of corrosion will cause a no flame sense even if flame is present. This is why they kept replacing his HSI. It is also made of ceramic and very fragile. Small amoints of dirt and moisture can cause this part to shatter. Every manufacturer uses HSI or Direct Spark ignition. He was told it was a lemon probably because they were trying to sell him more equipment. Consider this information before downgrading our equipment.
Thank You