Complaint Review: Rheem Manufacturing Company

I purchased a new 40 gallon natural gas water heater from Home Depot. I installed the unit and connected the water pipes and the gas line.

I followed the instructions on how to light the pilot light, but after several attempts I could not get the pilot to light. That leaves me with a non working piece of equipment that I cannot even check over because the screws on the Burner Access Door require a special screwdrive to remove the door so that the main burner and pilot burner can be examined.

In the manual that came with the heater it states that if you need service you should contact the installer or plumbing contractor. I am the installer and I have installed hundreds of hot water heaters and this is the first time I've encountered a problem. If Rheem manufacturers equipment that can only be repaired by certain people the they should only sell said equipment through the people that are able to do the repairs. 

I'll never purchase another Rheem product and I'm not happy with Home Depot because they are also responsible for selling this junk.