Rheem Manufacturing Rheem Air Conditioning and HeatingRuud Air Conditioning and HeatingRheem Air ConditioningRheem HeatingRuud Air ConditioningRuud Heating Pilot Tubes breaking on split system heat pump reversing valves = UNITS SHOULD BE REPLACED Atlanta Georgia
RHEEM AND RUUD HEAT PUMP UNITS SHOULD BE REPLACED. Please read this Rheem and Ruud Corporate Document
Investigative Bulletin SSII-001
General Information
The information provided below has been sent as part of our coutinuing effort to keep you informed of potential service or product related issues.
May 5, 2009
Subject: Pilot Tube breaking on split system heat pump reversing valves
Models: Under investigation
We have had reports of the pilot tubes breaking on the reversing valve of some split system heat pumps. If you have received repost of this issue we would like to know about it. Please report this to your DTR along with the model and serial number of any effected units. If at all possilble, please obtain a digital photo of the reported issue so we can have a better understanding of exactly where thies tubes are breaking.
NOTE: A DIGITAL PHOTO OF A RANCO HEAT PUMP REVERSING VALVE WAS DISPLAYED IN THIS PART OF THE DOCUMENT.
Rheem Heating & Cooling
Relax, Its Rheem.
Signed by Carrol Basham
Product Support Specialist
Residential Outdoor Equipment