Complaint Review: RHINO ENGINES

On 08/18/08, we ordered an engine from Rhino Engines for a 98 Chevy Blazer. They immediately took the money from my account. The website states anywhere from 2-3 days and our engine would be shipped. After Labor Day, still no engine and no phone calls. Called the company only to be told this is a popular engine for boats and that it would be sent shortly. I called a week later, still no engine, this time I was told it had been shipped. Now I was waiting on a phone call from the delivery company. No phone call from them either. Called Rhino back, was getting the same excuse. Asked to speak to the manager, Tim. He was rude and told me it did not pass inspection, so it would be after 10/07/08. Remember the website states 2-3 days and you will get your engine. On 09/30/08, I had enough of the rude man, called customer service, told them I would need to speak to Tim. He would not answer the phone, so I left a message to cancel my order. I did not receive a return phone call. Emailed them on 10/3/08, I know they got my email, I have return receipt. Called on 10/7/08, finally spoke to Tim, he stated order canceled on 09/30/08. Notice on website states refunds will be made within 5 business days. It is now almost 3 weeks later, I still do not have my money and they will not take any of my phone calls. Make sure this does not happen to you!!

Kristy
Keithville, Louisiana
U.S.A.