Rich Casino & 7 Spins Casino Won't pay winning & Claimed I did not win a tournament Curacou Internet
I won over $7000 on Rich Casino after I was seduced and used and taken advantage of by the cashiers to bet more and more money. I finally won after I played for many months. I was told I was a vip and was even given seats in tournaments. When I finally won, they said I was not entitled to the money and that I was only allowed to take $500.
It took 3 weeks to resatisfy all the requirements of verification because they asked for the same things again and again and again and then they finally said I would get my $500. They said it would be 1 week and then 14 days and now it is 3 weeks and I do not have one dime of the $500 and they kept and took my $7000, also.
Their other site, 7 Spins Casino, also cheated me. I was given a seat at a tournament for $75 and then I won there and used the money to win the tournament. I kept track of my bets, because that was how you win. They said I did not win anything of the 15 winning spots.
I confonted them and they admitted that my info was not put into the tournament, as I was told. They said that I actually did win, but only about 11th place, so I only won $200 and they put it in my account and then they took it right back as soon as I logged into my account.
They will not let you win and they will seduce you to pay and keep telling you that you are going to get a prize and you never get anything.
I will never see that $500 much less that $7000 I actually won. I would love it if someone would help me get this money. They owe it to me, but they make up rules as they go and they are just thieves. Please if you know a way, please help me.
5 Updates & Rebuttals
7 Spins Casino
Alabama,Antigua and Barbuda
Complaint answer
#6UPDATE Employee
Wed, October 05, 2016
Hello Angela,
In regards to the tournament entry on 7Spins Casino, only one of your deposits had a ticket for the entry. In order for every deposit above $75 needs to have a separate ticket. Our agents tried to contact you in regards to our better offers and tournament tickets but you were not responsive on chat.
Considering that only the wagers done from one deposit counted towards the tournament you did not reach the top winners list. You were credited the correct amount for 15th place which was $77 in cash which you have played.
If there’s anything else let us know, the 7Spins casino team is at your disposal 24/7, and keep in mind that for every deposit you require a separate tournament ticket for the wagers to be tracked.
We look forward to seeing you online!
Kind regards,
The 7Spins Team
Rich Casino
Alabama,USA
Dear Angela
#6UPDATE Employee
Wed, October 05, 2016
Dear Angela,
As mentioned previously, the withdrawal limit is weekly, therefore you would have been able to withdraw every week, however you chose to put the winnings back into play.
In our previous discussions on the matter you confirmed that your approved $500 withdrawal request has already reached you.
We are available 24/7 on Live Chat and we are ready to assist you with any questions or concerns that you might have.
Thank you very much for your patience and understanding and we hope that you will enjoy your winnings. We wish you many more!
Kind regards,
The Rich Casino Team
STILL SHAFTED ME!
#6Author of original report
Sat, October 01, 2016
I finally received the money today but you still kept $10 of it! Of course you did!
Rich Casino
Alabama,USA
Dear Angela
#6UPDATE Employee
Fri, September 30, 2016
Please note that you were not approached in any way with the purpose of making you to deposit. The message that you see in the games when you do not have an available balance is an informative one that is meant to let you know that you need funds if you want to continue playing.
On the same note, whatever deposit amount you want to deposit, as we want you to always be informed on every aspect, you can see before depositing the extra deposit bonus amount that will be added on your account. Once again, this is for you to be aware of all the perks that you can take advantage of.
According to your VIP level, $500 were already approved and are on your way to you. Once again, as confirmed on chat and on this thread, it may take up to 12 business until the funds reach your account. According to our calculations, the funds will reach you in a matter of days.
Regarding the paperwork, all information is out in the open, on the site, as transparency is a very big point to us. All documents are listed and it is indicated where they need to be sent (Security, and payment information to Accounting).
About the payout request you are correct, after the $500 payout request has been approved, you made another one that you the next day cancelled. But once again, you will receive the winnings very soon, and you could have continued withdrawing every week, according to your VIP Level, should the winnings not been put back into play.
As usual, any information that you might need, please do not hesitate to contact us, as we are available 24/7 on chat and always more than happy to help.
Kind regards,
The Rich Casino Team
AND MORE DELAYS
#6Author of original report
Wed, September 28, 2016
I confronted them yesterday about where my money is....now they came back and conviently for them they say they already deposited it but guess what? The account number is off by one number! And now they have not responded to the email telling them that!