Complaint Review: Rich Roll Meal Planner

I originally signed up for a meal plan in July 2018.  I did not authorize it but was subsequently charged another year by auto-renewal and did not catch it for almost 11 months later. When I contacted them about this and requested a refund,they said I signed up for it in the TOS at the BOTTOM of their website in the legalese that no one reads and that it was far too late to ask for a refund even if i didn't know that I had it or logged in to use it. 

In detail:

On Sat, Dec 15, 2018 at 06:39 PM, "jeanne"  wrote:

I don't see any information on my account as to when it expires. Please advise. Thank you!

On Sun, Dec 16, 2018 at 09:59 AM, "N---" <n---.----@the-plantpower-meal-planner.intercom-mail.com> wrote:

Hey, Jeanne!

Sorry we missed you yesterday. Your one year subscription lasts until July 1st, 2019. Let us know if you have any other questions!

`````````

I sent customer service the above earlier exchange and continued to request a refund. I rec'd :

on Jun 5, 2020: " I do see how my 2018 email could have been misunderstood. My apologies! I should have provided more clarity. We may have honored your refund request if we heard from you earlier, but we can't now that it's nearly a full year later. That's well outside of our return policy."

``````

So too bad if I didn't read the fine print at the bottom of the page.  Too bad that I didn't understand an obfuscated "clarification" to the end date to what i signed up for, or that I missed seeing a charge / invoice because I wasn't expecting it based on the above email "clarification".  Too bad that i gave an explanation of hardship to pay for a technicality and too bad  a refund has no bearing on anything except their policy.

I am out $99. 

Just too d*** bad for customers.