Complaint Review: Rich Wyatt Gunsmoke

In mid January 2013 I visited Gunsmoke with the intention of purchasing a 9mm gun. I was told the model I wanted was not available and would be ordered. Expected delivery would be approx 2 weeks. I paid $756 on my credit card. Weeks came and went. I called the store many times asking for a date to come by and pick up my gun. I live in Colorado Springs and did not want to make the drive up unless the gun was there. Several employees told me the gun was on back order and would be a couple more weeks. I finally talked with the owner, Rich, who was very rude. He said for me to stop calling them and they will call me when the gun is available.  I asked for a refund. Rich said I signed a receipt stating no refunds on special orders. I said this was not a special order, it was an unfulfilled order. He then threated me by saying he would take off his gun and I could meet him outside the store. He then hung up on me. In June while listening to the TroubleShooter show, I heard another caller say Gunsmoke lost their Firearms Dealer's License and could not sell any guns. I called again and spoke with Rich on Friday, July 12, 2013, six months after my original purchase visit, to request a refund for non receipt of merchandise and their licensing issue meant they could not fulfill my order. Rich told me "no refunds on special orders" and to "shove it up my @**" and hung up. I then called my credit card company to dispute the charge since I cannot receive my product. This dispute case is pending. I cannot believe the level of rudeness Rich Wyatt, Gunsmoke Gun Shop and the employees displayed. This company should be out of business.