Complaint Review: Ridgid

Ridgid's Lifetime Warranty is a joke.  I purchased a cordless power tool kit with a Lifetime Warranty on the batteries.  I mailed in all the appropriate documentation and kept the original receipt.  I just called to obtain a replacement battery and was told "I was not in their system" and I could not obtain a replacement.  The rep. stated that they must not of received my information, "they are not responsible for the U.S. Postal system". 

I have the original receipt, the UBC code from the original box, the actual Home Depot ad from when I purchased the tools, but still cannot get a replacement.  This is terrible customer service and I would recommend buying tools from a company that actually cares about its customers and honors its warranty.  I have been a very loyal Ridgid tool customer, but now I will check customer reviews and buy from a different company.  I read (((competitor's name redacted))) has great warranty service!

 sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name