Rimstop ripoff requires wire transfer did not ship, will not ship, refuses to give tracking numbers Houston Texas
August 16th 2004 I orderd a set of Lowenhart LD1 wheels for an 2004 S500 and cannot get a shipping date or tracking number.
I ordered them from Valley. He tells me they are in stock and can ship them today. I then asked Valley when the wheels would ship and he said right away - today. He calls back later and tells me their credit card machine is down and I will have to do a wire transfer. I was suspicious and called around for another set. The only ones available were at rimstop.com so against my better judgement I wired the money on the 23rd from a Bank Of America branch in Sonoma California. I call Valley back and confirm that I made a direct deposit for $5400.00 to their account.
Valley informs me that Corporate has to approve the transfer and he can't ship until the 26th. None of this was told to me on the 23rd.
I called several times since the 23rd asking for a tracking number and have not been able to get one. I keep getting told Valley is not in today and that they can't get into the system to check for a tracking number.
Today 8/31/04 I call and talk to Hope and get basically the same story except that I need to talk to Frank the owner and she won't ship my wheels without payment confirmation. So I faxed her a copy of the deposit slip and called her back. I was then informed that I could not have my wheels because she could not confirm the direct deposit.
I called back and asked for Frank - and am informed there is not a Frank that works there. Then I was told RIMSTOP owner Sonny Jimenez would talk to me. Someone gets on the phone identifies himself as Sonny, gets really rude tells me to F-OFF and that I am lucky he is even taking my call. I politely ask for a tracking number and a shipping date, he then tells me that there they do not have them in stock and they have been ordered from Lowenhart. If I want them I will have to wait 4-6 weeks for them to come from Japan and he will order them.
So now that I am onto them I call the North American distributor www.dazzmotorsports.com who rimstop buys their wheels from and find the wheels are not on order at all. None ordered and none back ordered. As a professional courtesy I inform dazz (nice people) of how they are being represented by rimstop.com.
I call back to rimstop and ask for Sonny again - he refuses to speak to me. I get placed on hold for 30 minutes never do speak to anyone. www.rimstop.com 713-781-6667
Carl
Seattle, Washington
U.S.A.
4 Updates & Rebuttals
Frank
Houston,Texas,
U.S.A.
CUSTOMER RECEIVED WHEELS NOW HAPPY CUSTOMER !! :-)
#5UPDATE Employee
Sun, October 17, 2004
CUSTOMER ORDERED SPECIAL ORDER LOWENHART 3 PIECE FORGED WHEELS STAGGERED AND IT TAKES 6 TO 8 WEEKS TO MAKE AND SHIP IN. CUSTOMER RECEIVED WHEELS AND WE HAVE TRACKING AND DELIVERY CONFIRMATION . GO TO UPS.COM AND TRACK 1ZA8Y938A84292 . ANY SPECIAL ORDER LIKE THIS TAKE A LOT OF TIME AND PATIENCE.
THANKS FOR THE BUSINESS,
Carl
Seattle,Washington,
U.S.A.
Rimstop.com Don't buy from them Beware !!! They require wire transfers so I have no way to get the money back.
#5Author of original report
Tue, August 31, 2004
I finally get Sonny on the Phone and ask to change wheel size - being that is the reason I cannot have the wheels on time. Offering to pay the difference. He informs me that they are on the way from Japan and there is no way he can change the order. I then inform him of the calls I have made. He stalls for a second and then informs me that he has his own source and does not deal with the folks I called. So again I call him on it and ask where did you order the wheels from. He refused to tell me. In other words - no wheels on order.
His website states they have 4-6 weeks to ship - but on the phone they claim same day. When I call and ask why he claims that his employees often make mistakes about shipping, but did not offer and appology or a reolution.
I found Rimstop on ebay and - I have forwarded this to ebay as well.
Next I am placing calls to the Houston Police and to the FBI office in Houston. Ripping people off across state lines is a federal crime.
Carl
Seattle,Washington,
U.S.A.
Rimstop.com Don't buy from them Beware !!! They require wire transfers so I have no way to get the money back.
#5Author of original report
Tue, August 31, 2004
I finally get Sonny on the Phone and ask to change wheel size - being that is the reason I cannot have the wheels on time. Offering to pay the difference. He informs me that they are on the way from Japan and there is no way he can change the order. I then inform him of the calls I have made. He stalls for a second and then informs me that he has his own source and does not deal with the folks I called. So again I call him on it and ask where did you order the wheels from. He refused to tell me. In other words - no wheels on order.
His website states they have 4-6 weeks to ship - but on the phone they claim same day. When I call and ask why he claims that his employees often make mistakes about shipping, but did not offer and appology or a reolution.
I found Rimstop on ebay and - I have forwarded this to ebay as well.
Next I am placing calls to the Houston Police and to the FBI office in Houston. Ripping people off across state lines is a federal crime.
Carl
Seattle,Washington,
U.S.A.
Rimstop.com Don't buy from them Beware !!! They require wire transfers so I have no way to get the money back.
#5Author of original report
Tue, August 31, 2004
I finally get Sonny on the Phone and ask to change wheel size - being that is the reason I cannot have the wheels on time. Offering to pay the difference. He informs me that they are on the way from Japan and there is no way he can change the order. I then inform him of the calls I have made. He stalls for a second and then informs me that he has his own source and does not deal with the folks I called. So again I call him on it and ask where did you order the wheels from. He refused to tell me. In other words - no wheels on order.
His website states they have 4-6 weeks to ship - but on the phone they claim same day. When I call and ask why he claims that his employees often make mistakes about shipping, but did not offer and appology or a reolution.
I found Rimstop on ebay and - I have forwarded this to ebay as well.
Next I am placing calls to the Houston Police and to the FBI office in Houston. Ripping people off across state lines is a federal crime.