Complaint Review: RING Central

This Company has a large Internet presence who advertise thier services as simple to setup and use and they provide top quality support.  For me this is simply not true.

Although other voip providers work on my networks (UK and US) Ring Central system kept registering and deregestering. I report this and I spoke to level 1 support a number of times.  Last night the technician said it was not my network at issue, but apparently he wrote the opposite on his report, having done no tests he said it was my network!

I had already confirmed I had exactly the same problem

-on a network in the USA with a different router

-on another network in the UK using a different router

-had bypassed my router by putting the phone in the DMZ

I also used Ring Centrals own tools to test QOS and VOIP capability - they all passed no problem.

The last support rep this morning Jery Mendoza said I needed to purchase a packet monitoring tool (at £2195) so I could prove it was Ring Centrals fault and not my network.  She refused to put me thru to a higher level support to try and resolve the issue.

In her own words She summarised that RingCentral is only suitable for larger organisations who employ network voice specialists and that Ring Central is not suitable for smaller organisations who do not have this is support.

For me, Ring Central is not simple to set up and use and they do not offer Top Quality Support, and in thier own words is only suitable for larger organisations.