Complaint Review: RingCentral

Was very excited to trial Ring Central for my business. Bought phones and tested the software which worked well. Unfortunately RingCentral attempts to intentionally deceive their prospects with pricing. The per user cost for essentials is NOT $19.95 per user, per month.

The actual cost is $25 per user, per month PLUS mandated taxes and fees. RingCentral sneakily attempts to add a "Cost Recovery Fee" and "E911 Fee" to the contract without making you aware. Per RingCentral's website these charges are not mandated by any government agency. It's simply an additional fee RingCentral hopes you don't notice until after you've signed. Why is RingCentral not honest about it's pricing?

Additionally your sales agent attempted to change the contract terms to 24 months instead of 12 as we discussed. If I would not have been thorough I would have signed a document binding us for twice the term at 1.5 the original cost. Shame on you, RingCentral. For a company that is supposedly customer centered you have an odd way of showing it.





So what happened when I called your sales agent on it? He offered to give me one month free. He said this would offset 6 months of the undisclosed additional cost. Here's a better idea: Why don't you be upfront and truthful about your pricing? It's unfortunate that you have such a good product but are so untruthful during your sales process. Hopefully this message reaches your future prospects so they know the true cost of RingCentral. Hopefully is saves them from wasting two weeks hooking up phones and learning your software only to have you pull the bait and switch on them.