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  • Report:  #77249

Complaint Review: Ringtone Channel - sponsors Of Kazaa ) Aka The Music Solution

Ringtone Channel sponsors Of Kazaa Aka The Music Solution ripoff, text to recieve ringtones that never arrive London, England

  • Reported By:
    — salisbury Europe
  • Submitted:
    Sat, January 17, 2004
  • Updated:
    Sun, January 25, 2004
  • Ringtone Channel - sponsors Of Kazaa ) Aka The Music Solution
    3 Nightingale House, 5 Garrett Street
    London, Other
    United Kingdom
  • Phone:
  • Category:
    Cellular Phone Companies
*UPDATE Employee: I will deal with his problems immediately and arrange for his credit card to be refunded *UPDATE Employee: I will deal with his problems immediately and arrange for his credit card to be refunded *UPDATE Employee: I will deal with his problems immediately and arrange for his credit card to be refunded *UPDATE Employee: I will deal with his problems immediately and arrange for his credit card to be refunded

I texted this company from the number provided by Kazaa on their channel guide. I didn't recieve any ringtones, so I emailed them, the first and last email I got in reply said that they would resend them. I have sent numerous emails explaining that I still haven't recieve the ringtones, but I have never had a reply apart from the first reply.
I have not recieved the funds back to my phone. These ringtones cost 3 each, this company must be making a fortune every time someone pays 3 for a service they never get in one of the fastest growing industries (texts and ringtones).
Be very aware of this company!

Andy
salisbury
United Kingdom

4 Updates & Rebuttals

Ian Brown

London,
Europe,
United Kingdom

I will deal with his problems immediately and arrange for his credit card to be refunded

#5UPDATE Employee

Sun, January 25, 2004

Hi there

I am in charge of Customer Relations here at The Music Solution and would like to reply to the allegations made by Andy from Salisbury UK.

Whilst it is very annoying to not receive something that was purchased, I do not know who you are and cannot comment on your individual problem. If you were told that your tune would be re sent, then it was re sent. There are many reasons why content does not arrive and we really are here to try and sort these issues out and deliver what has been paid for.

If Andy would like to contact me directly at Ian.brown@themusicsolution.net and give me all the details of his problem (his email address would have allowed me to answer his grievance here in detail)I will deal with his problems immediately and arrange for his credit card to be refunded and for his ringtone to be delivered.

Best regards

Ian Brown

London,
Europe,
United Kingdom

I will deal with his problems immediately and arrange for his credit card to be refunded

#5UPDATE Employee

Sun, January 25, 2004

Hi there

I am in charge of Customer Relations here at The Music Solution and would like to reply to the allegations made by Andy from Salisbury UK.

Whilst it is very annoying to not receive something that was purchased, I do not know who you are and cannot comment on your individual problem. If you were told that your tune would be re sent, then it was re sent. There are many reasons why content does not arrive and we really are here to try and sort these issues out and deliver what has been paid for.

If Andy would like to contact me directly at Ian.brown@themusicsolution.net and give me all the details of his problem (his email address would have allowed me to answer his grievance here in detail)I will deal with his problems immediately and arrange for his credit card to be refunded and for his ringtone to be delivered.

Best regards

Ian Brown

London,
Europe,
United Kingdom

I will deal with his problems immediately and arrange for his credit card to be refunded

#5UPDATE Employee

Sun, January 25, 2004

Hi there

I am in charge of Customer Relations here at The Music Solution and would like to reply to the allegations made by Andy from Salisbury UK.

Whilst it is very annoying to not receive something that was purchased, I do not know who you are and cannot comment on your individual problem. If you were told that your tune would be re sent, then it was re sent. There are many reasons why content does not arrive and we really are here to try and sort these issues out and deliver what has been paid for.

If Andy would like to contact me directly at Ian.brown@themusicsolution.net and give me all the details of his problem (his email address would have allowed me to answer his grievance here in detail)I will deal with his problems immediately and arrange for his credit card to be refunded and for his ringtone to be delivered.

Best regards

Ian Brown

London,
Europe,
United Kingdom

I will deal with his problems immediately and arrange for his credit card to be refunded

#5UPDATE Employee

Sun, January 25, 2004

Hi there

I am in charge of Customer Relations here at The Music Solution and would like to reply to the allegations made by Andy from Salisbury UK.

Whilst it is very annoying to not receive something that was purchased, I do not know who you are and cannot comment on your individual problem. If you were told that your tune would be re sent, then it was re sent. There are many reasons why content does not arrive and we really are here to try and sort these issues out and deliver what has been paid for.

If Andy would like to contact me directly at Ian.brown@themusicsolution.net and give me all the details of his problem (his email address would have allowed me to answer his grievance here in detail)I will deal with his problems immediately and arrange for his credit card to be refunded and for his ringtone to be delivered.

Best regards

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