Riot Games League of Legends Stolen Account no Support provided, Internet
Between the day 26-03-2012 and the day 27-03-2012 , a unknown hacker, entered in my account and stole my informations , one of them was the league of legends account , with all the champions a lot of skins , runes , my main account( this is my second account usually for test champions) , the thing is that i contacted the support of league of legends , with all the information and a lot more...
Username (Log-In): emulov
Summoner name (In-game name): elfenleid
Server (NA, EU West, and EU Nordic East): EU WEST
Other e-mail addresses you might have used to register the account: .....
Location you registered the account (City, Country):Portugal, aveiro
Creation date of the account: xxxxx
If you have purchased RP, any transaction ID's you would have received in our confirmation e-mails: I put here the bank ticket everything with the day the amount of money The IP address used the last time you connected to League of Legends (http://whatismyip.com/):* and my ip adress of home where i usually play
This one with all the fields, and more , my ID scanned, the bill info's that i used to pay all RP , my date of birthday, the persons i play the most , my number of phone , all the things i can gave and a few more... I spent in the account almost 400 since the registration , and when i receive the answer of the RIOT SUPPORT was like this,
Ticket #1716633: Account stolen
Your request (#1716633) has been closed. If you feel your request is not solved, any comment or reply will reopen the request.
To review, comment, or reply to the request, follow the link below: http://support.leagueoflegends.com/tickets/1716633
Crower, Mar 28 08:59 (PDT):
Hello Vnrs90,
I am sorry to inform you that the information you have provided me with does not allow me to safely confirm the ownership of this account. At this stage I welcome you to provide me with any piece of information you believe may help me in this process.
I am deeply sorry for any inconvenience this is causing you and I hope you can appreciate our efforts in preventing potential account theft. I remain at your service and if you happen to have more information at hand do not hesitate to let me know.
Crower
Player Support Specialist / Riot Games
An email previous generated , they don't even answer with the things i need to say that the account is really mine , i don't know what i can give more , but if they suggest i can give.......
I will make all the complaints need till i get what is mine, this company's just earn money everyday , millions and millions of dollars and do they do ? Just send u a default e-mail saying that they can't do anything.... So i decided to e-mail them informing of this complaint and I hope u can help with this .
2 Updates & Rebuttals
KeayedLoL
Hicksville,New York,
Did this happen?
#3Consumer Comment
Thu, June 19, 2014
I'm not quite certain if this was answered elsewhere, however, did you purchase this account from someone? Because if so, you were robbed:
support.leagueoflegends.com/entries/38291010-Don-t-Buy-Accounts-
^^ You should read that. There are 3 ways an account can be stolen. It upsetting that it can be done, but the fact is, it happens often. I HOPE you get your account back, I know I would be upset.
Sadly, it's very DIFFICULT to get an account back, because of this:
Someone sells you an account. He/she gives you the login information. You log in, and play, and everything works perfectly. Two weeks later, you attempt to sign in, and it gives you a login error. You try everything, and to no avail. This is what happens:
That person who sold you the account has ALL the info that he USED TO START the account. So, he contacted support, provided all the pertinent information, and the Support Representative, seeing all the correct information was given, gives the original account holder the account back, leaving the victim, with no account, and a loss of money.
There are actually 3 ways to get scammed. The website I posted gives all the types of scams, and they (Riot Games) breaks down each scam so you can see how it works.
Again. I'm sorry for your misfortune, and I HOPE, that you acquire your account back. Best of luck to you. :)
Ashley
springfield,Missouri,
U.S.A.
Are you the original owner?
#3Consumer Comment
Thu, March 29, 2012
Did you originally set up this account or did you purchase the account from one of the black market account resellers? If you purchased the account, then the original owner just claimed it back. Looking at that email you posted, they said your information did not match the record they have. They are not looking for email and password, they are looking for the REAL NAME, ADDRESS, DATE OF BIRTH, etc that is on the account. Those are the things you verify identity with. In many MMOs you will have to fax them your Identification to verify that it matches with the name on the account.