SPECIAL UPDATE: January 21 2012: HyCite - Royal Prestige remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. HyCite - Royal Prestige is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, HyCite - Royal Prestige has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, HyCite - Royal Prestige has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever HyCite - Royal Prestige remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
Rip-off Report REVIEW:
Hy Cite Corporation / Royal Prestige joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and business a like. Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
"ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES." By Ed Magedson - Founder, Rip-off Report
Hy Cite Corporation / Royal Prestige approached Rip-Off Report several months ago with the express purpose of addressing consumer concerns posted on Rip-off Report. It became apparent to Rip-off Report that Hy Cite Corporation / Royal Prestige is an honest and reputable company and is prepared to go the extra mile to achieve 100% customer satisfaction. Hy Cite Corporation / Royal Prestige has demonstrated to Rip-off Report its commitment to provide excellent customer service. It should be pointed out that like all goals, there can be circumstance beyond their control which prevent them from satisfying everyone's demands.
Rip-off Report has learned that Hy Cite Corporation, which distributes Royal Prestige products through a nationwide network of distributors, has been in the business of selling high quality cookware for over 45 years, and takes great pride in its products and customer service. Hy Cite Corporation is a member of the Better Business Bureau as well as the Direct Selling Association, which requires all its members, such as Hy Cite, to follow its code of ethics. That code of ethics can be viewed at www.dsa.org. These efforts show that Hy Cite takes the code of ethics of these organizations seriously and has embraced it as their corporate culture.
Every honest business knows that legitimate customer issues arise from time to time. This is true for small companies as well as for Hy Cite Corporation / Royal Prestige which has hundreds of thousands of customers. Given the hundreds of thousands of customers, it is surprising Hy Cite Corporation has as few complaints as it does!!!
Hy Cite / Royal Prestige contacted Rip-off Report stating that they realized the value of Rip-off Report's Corporate Advocacy Program and expressed a strong desire to make things right with customers, wanting to ensure that every legitimate customer issue is resolved. Hy Cite Corporation / Royal Prestige tries each and every day to satisfy customers and make sure the customer is receiving the highest quality product and services, and genuinely wants to be notified if there are any problems with any of its products or distributors.
Considering the depth of our investigation with third-party verification and the openness of the company to provide us with all information we needed, we wish them and their distributors much success in their future. While we know that there will always be issues with any company, we feel confident from this investigation that Hy Cite will deal with them quickly, competently and, most of all, fairly.
Rip-off Report will continue to investigate all future posts/complaints independently and seek clarification from Hy Cite in order to provide accurate information about this company to all of its readers. We will also double check the information from the complainant, as well, to ensure the resolution of the problem.
DON'T ALWAYS BELIEVE WHAT YOU READ OR HEAR- SOME OF US FIND OUT THE HARD WAY
We all know today that we should not believe everything we see on TV - read in the newspaper and that goes for what is on the Internet, we feel getting your information straight from the horse's mouth like Rip-off Report is better than getting it from a third party . This is something that we have always advised at Rip-off Report. We have even included this warning on our Home Page.
There is an old saying that it is best to get it from the horse's mouth, so follow these instructions for that benefit: Information regarding Hy Cite Corporation and / or Royal Prestige can be found at www.royalprestige.com. If you ever have any problem, you should contact them directly at customercare@hycite.com or by calling 1-877-494-2289.
Rip-Off Report Corporate Advocacy Program assists companies like Hy Cite Corporation to ensure complete customer satisfaction. All reports made by disgruntled employees, competitors or which are otherwise bogus provocateurs paint a false picture of Hy Cite Corporation's reputation for excellent products and outstanding customer service. Individuals researching Hy Cite Corporation and Royal Prestige products should not consider the foregoing complaints, unsubstantiated claims, or unsupported allegations in their consideration of Hy Cite Corporation and Royal Prestige products.
NOTE: as part of the "Corporate Advocacy Program" Rip-off Report verifies all Reports and Rebuttals, and will expose bogus postings. The aforementioned procedure is one of the ways of ferreting out illegitimate complaints.
About Rip-off Report Corporate Advocacy & Customer Satisfaction Program
As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual. Rip-off Report has and always will be working harder for you, the consumer, so you can feel confident about what to look for when dealing with a business. Remember, just because a company is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company. More than likely if you mention you read about them on ROR, any company would give you the royal treatment. .. No company is perfect, that is why political activists, and consumer advocacy groups like Rip-off Report are needed to instigate public action for the betterment of our society.
COMMITMENT TO SATISFY EVERYONE...
It is impossible to satisfy all of the people all of the time. Consumers, however, may feel secure in knowing Hy Cite Corporation / Royal Prestige is a member of the Corporate Advocacy Program. Rip-off Report will assist Hy Cite Corporation to satisfy all of its customers.
Although Rip-off Report has not independently verified Hy Cite Corporation's products and services, as Rip-Off Report is not a customer of Hy Cite Corporation, it can and does verify Hy Cite Corporation's commitment to satisfy all of its customers. In fact, unlike most other products and services that are members of CAP, in this case Rip-off Report's own attorney personally affirmed that she is a loyal Royal Prestige customer, who has had her cookware for over 20 years and it still looks like brand new. Furthermore, when she wanted to replace a handle, Hy Cite immediately sent a replacement handle, no questions asked.
ONCE A RIP-OFF REPORT IS FILED IT WILL NOT DISAPPEAR
Unlike other consumer agencies, once a Rip-off Report is filed it will not EVER disappear. Why? Our theory is, it is better to see how a company or individual rectified complaints in the past. So, in the future, if you see no new complaints about a company, and you can see how they took care of those complaints, wouldn't you feel more comfortable dealing with that company or individual? After all, all businesses will get complaints.
RIP-OFF REPORT CONTACTS HY CITE CORPORATION / ROYAL PRESTIGE'S CUSTOMERS
At the request of Hy Cite Corporation and Royal Prestige, through the Corporate Advocacy Program, Rip-Off Report contacted all individuals who posted complaints on Rip-Off Report so their issues could be resolved by Hy Cite.
As usual, when Rip-off Report does these investigations, we weed out the false Reports (though we keep all Reports posted, bogus or not). Like always, some people called us and told us they did not want to reveal whether they were a legitimate Hy Cite customer, leading us to believe that many of the reports about Hy Cite / Royal Prestige are bogus.
In conclusion: We are pleased to report that at the time the findings of this report, Hy Cite Corporation / Royal Prestige has a POSITIVE rating. Again, Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program works for both the consumer and the business. This investigation is ongoing and this Report will be updated. HY CITE CORPORATION'S COMMITMENT
Hy Cite Corporation / Royal Prestige runs an honest and honorable operation. The fact that Hy Cite Corporation / Royal Prestige approached Rip-off Report to assist in resolving any and all consumer complaints is further evidence of their sincere desire to clear up any unresolved matters and safeguard against similar issues in the future if they should ever arise.
This program assists the Member Business to satisfy all complaints past, present and in the future, even when those complaints that come to us by e-mail.
Be sure to contact Rip-off Report about any business that is on the Corporate Advocacy Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them.
Please realize, Rip-off Report is charting new territory, working to make changes for the consumer and businesses alike. We make mistakes too as we all do.
Consumers can feel secure when doing business with Hy Cite Corporation / Royal Prestige -
Here's why.
Hy Cite Corporation / Royal Prestige made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocateWe are a Worldwide Consumer Reporting News Agency
...by consumers, for consumersTempe, Arizona
U.S.A.