Complaint Review: Spencer's TV and Appliance - Spencer's TV & Appliance | Ripoff Report Verified™ ..businesses you can trust. Spencer's has greatly enhanced their proactive approach in giving customers what they need when they need it. Pledges complete commitment to customer satistfaction.

SPECIAL UPDATE: March 27 2014: Spencers TV and Appliance remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Spencers TV and Appliance is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Spencers TV and Appliance has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Spencers TV and Appliance has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Spencers TV and Appliance remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com

Ripoff Report Review:

Spencer's TV & Appliances joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business a like.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.

As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.

Ripoff Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Ripoff Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.

Unlike all the other business that are members of our Corporate Advocacy Program, this EDitor has been a customer of Spencer's since the 1970's and all thru the 90's along with family members who have purchased appliances from Spencer's. Their prices have always been the lowest, along with excellent service with repairs of other appliances over many years. As a matter of fact, on one occasion, at no additional cost to me, Spencer's upgraded my last refrigerator purchase when they were out of the less expositive model I had ordered. This happened with out notifying me, they just delivered a refrigerator with more features worth a lot more money.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Ripoff Report

Spencer's TV & Appliances approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Ripoff Report. After Rip-off Report attempted to contact those who filed a Ripoff Report, it became apparent that Spencer's has a sincere commitment to remedy any and all customer concerns. Company executives stated to Rip-off Report that Spencer's is consistently committed to making improvements to better serve customers.

Spencer's states it is their sincerest intention to make every one of their customers happy with every part of their transaction at Spencer's at the lowest prices. Executives report that they have stringent requirements into their hiring practices to ensure sales and customer service personnel are of the highest quality, provided more intense training practices to teach new and better ways of servicing customers, improved communication among managers and floor personnel so that any misunderstandings are dealt with on the spot, and empowered all employees to do what's necessary to make any and all customers happy. Spencer's realizes that clear communication is the key to happy customers, so they pledge to make sure each and every customer clearly understands the specific model they are purchasing and the terms of all deals before they leave the store.

Spencer's explained to Ripoff Report that they have increased staff in all areas, having grown from a small staff of 4 or 5 to their current staff of 300, and while they've experienced some growing pains, they are taking the steps necessary to make sure all customers are satisfied every time they shop at Spencer's.



ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

Company executives also stated that their new, clearer customer service policy includes new processes to give sales staff the ability to deal with problems quickly and efficiently. Spencer's believes this has greatly enhanced their proactive approach in giving customers what they need, when they need it. One executive stated that they realize that assisting customers in selecting the best appliances for their home and budget is critical for the most important thing in every consumer's life (his or her home ) and they take great pride in being selected as the retailer to help customers achieve their dreams.

Ripoff Report gives Spencer's a positive rating because the company improved its communication, training practices and sales practices to ensure the right product at the right price for every customer, so it reached its goal of achieving total customer satisfaction and excellent service. This was made possible by a totally honest approach to corporate introspection.

Spencer's would have never made these changes if they did not first recognize and admit they needed to make some changes. I have always said that all companies can improve in some way if they really want to. If that does not occur then the company stagnates and will ultimately fail. That is not the case here. The company continues to demonstrate its dedication to resolve any miscommunications and safeguards against any issues in the future.



SPENCER'S GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT...

Ripoff Report regrets that we need to say this, but Spencer's cannot be held responsible for a customer's failure to read the documentation provided or failure to follow through on their own commitments (such as communicating space or delivery limitations). That is no fault of the company. As an example, if you buy a washing machine, but you didn't measure the space beforehand, and it doesn't fit when it arrives, can you blame the delivery man for not making it fit? Nothing is guaranteed, unless communicated directly to the salesperson or written in the contract. In spite of this... Spencer's realizes that there can occasionally be a breakdown in communication between the customer and the salesperson for any number of reasons. Spencer's is managing issues when they arise and proactively looking for ways to decrease possible misunderstanding in the future through increasingly high standards for sales staff.

In spite of all these situations which may not be any fault of Spencer's but in the name of good customer service, you have a company, ready to assist those who need more assistance and to make things right, .. what ever it takes..

A Spencer's company executive stated, "We have found that less than 2% of all transactions have a problem. Communicating with us through the resolution process will solve 95% of issues after that. Unfortunately, when you are able to serve 300-400 people a day there are times that we make mistakes. The key is obviously that we need to know what is happening. You as a customer need to know we want to help and satisfy you every time you shop at Spencer's TV and Appliance. No company is perfect, we are here to do everything we can and if at anytime you feel you are not being served correctly, please let us know so we can improve it and make you happy."

Ripoff Report knows there is no company or individual that is perfect - as stated above Spencer's knows this also and demonstrates their need for continuing improvement - that is why Ripoff Report feels you can be completely confident, safe and secure when doing business with them as they are a member of Rip-off Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program.

RIP-OFF REPORT TRY'S TO CONTACT ALL THOSE WHO FILED A RIP-OFF REPORT

As a part of the Corporate Advocacy Program - Rip-off Report attempted to contact all those customers we could reach that filed a Ripoff Report. The customers that responded back to Rip-off Report stated they appreciated our efforts and related that they had already been taken care of by Spencer's and that they were now satisfied. One person stated the complaint was premature and that they should not have made a complaint. Another customer stated the mix-up was between what the wife and the husband wanted, no fault of Spencer's, they apologized. As usual customers asked if they could remove the Report they filed and we explained that was not possible,.. that Ripoff Report's philosophy is, that it's better for the consumer to show how a company like Spencer's takes care of their mistakes and their customers. No company can ever go with out problems, resulting in complaints. Warranted or not, all businesses will make mistakes and misunderstandings will happen all the time.

Ripoff Report feels Spencer's has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. One executive stated, Thanks to the feedback we received, we were able to pinpoint exactly where changes made would have the most impact. I hope customers will continue to come forward with suggestions for improvement, so we can continue to serve them in the best way possible.

Spencer's TV & Appliances have been listed at the top of the search engines, on the first page with a listing on Ripoff Report - Ripoff Report feels the amount of Reports Spencer's has is a tiny percentage of their clients and is SIGNIFICANTLY well below industry standards for their business. Spencer's has sold millions of appliances over the years, and thousands of sales every month and they only have less than a half dozen complaints on Ripoff Report..

If Spencer's TV & Appliances was such a bad company, being listed at the top of the major search engines on Ripoff Report would have yielded them hundreds more complaints. With thousands of new customers every year, consumers certainly would have filed complaints if they were dissatisfied in some way. Instead, with only a few complaints, Spencer's is being proactive in resolving complaints before they grow in number.

ABOUT THE CORPORATE ADVOCACY PROGRAM

While Ripoff Report does not endorse any company, including Spencer's, overall, our research demonstrated to us that Spencer's is a solid, reliable company, that while not perfect, stands behind its products and services.

Many companies that contact Ripoff Report make claims that the Reports about them are false or were filed by the same person or even a competitor. Yes, Ripoff Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Ripoff Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement, to name just a few.

Ripoff Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.

This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.

The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.

Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Spencer's Customer Service: Ask for the store manager.. Or contact us here at Rip-off Report.. EDitor@ripoffreport.com - we will forward your questions or concerns to executives at Spencer's for a quick resolve.

RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel secure when doing business with member businesses.

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel secure when doing business with Spencer's. Here's why.

Spencer's TV & Appliance made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business...

Sincerely,

ED Magedson - Founder EDitor@RipoffReport.com www.ripoffreport.com

We are not lawyers. We are not a collection agency.

We are Consumer Advocates.

We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers

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