Ripped of by Best Buy in Gouldsboro, Pa signage and return policy
In December of 2001 I purchased a Copmputer from Best Buy in Dickson City PA. After I got the unit home and set up. I notices that the speakers , keyboard and mouse were all cheap garbage.
So I called the Best Buy store and they told me to bring it back and I would get all my money returned. (some joke).
The gentleman at the return counter said to me there is a 15% restocking fee for open boxes. So I told him that I had called the store and had been told that all my money would be credited to my Best Buy credit card.
Well he said we don't do it that way read the sign. I read the sign and this is what it reads.
Any item can be exchanged or returned within 14 days except for Video Cameras, Televisions, notebook computers, and a few other items will be charged 15% restocking fee.
No I had a desk top computer not a notebook computer. At this point I told him that the school I went to has a return policy for each item. A notebook computer was not what I was returning. Well after I yelled and cursed a little he went and got a manager.
He told me he would have to speak with the store manager. Well I did not pay the 15% but they kept my extra memory I had them install. They also kept all the charges for the installation of the memory and a Norton Virus disc.
Well I threatened to take them to court over the charges so after going through corporate they gave me back $37.75 for the memory. But that is all I got.
BEWARE OF BEST BUYS THEY TELL YOU ONE THING AND DO SOMETHING ELSE.
Best Buy
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2 Updates & Rebuttals
john
new york,New York,
The last Rebuttal missed the whole point
#3Consumer Suggestion
Mon, March 25, 2002
Hey Sam I think you missed the whole point. Best Buy tried to do something against the companys own return policy. Then you say this "A receipt is a legal document that describes what you are and are not entitled to." You right about that, but what you fail to admit, is that Best Buy tried to break a legal document by trying to charge a restocking fee on a computer.
My advice to any customer when deal with any store who tries to break their own return policy, the very threat of taking them to court will make most of them break. Also make sure you get names of managers and corporate phone numbers.
Sam
baltimore,Maryland,
Read the Return Policies
#3UPDATE Employee
Wed, March 13, 2002
You got a well-needed lesson in retail. As to the keyboard, etc. being junk, the items were on display for you to touch, feel, play with, etc. That's why ther are there.
As to the services not being returned, the back of the receipt CLEARLY states that any services you request are not refundable.
If you had not made an a*s of yourself and simply exchanged the computer for another one, I am sure that the service technician would have installed the memory and anti-virus in the new computer as a courtesy.
I won't accept the excuse that no one reads receipts. If you do not, IT'S YOUR OWN FAULT!! A receipt is a legal document that describes what you are and are not entitled to.
If you are not happy or comfortable with the companie's practices, DON'T SHOP THERE! That is your right as a citizen of the USA. It is not your right to through your hands in the air, faign stupidity, and expect the rest of us to hold you hand through life. Enough said...